John Crane
Machinery
SealRepairServiceRepresentative
Neural analysis suggests this role is
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“Seal Repair Service Representative at John Crane. Skills: process management, cross-functional coordination, vendor/stakeholder management. Manage the repair portfolio. Manage the repair process”
What You'll Achieve.
ensure all requirements are met; improve efficiency
Industry & Context.
Ability to resolve technical problems; Problem solver
Must be able to sit for extend periods of a minimum of 2 hours, Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant, Must be able to lift up to 10 pounds and carry up to 20 pounds, Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area, Must have the manual dexterity and coordination to operate office equipment, Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments, Must be able to respond to visual and aural cues
What They're Looking For.
Must Have
High School Diploma, Effective written and verbal communication skills, Basic mechanical skills, Working knowledge of computers, Good attention to detail, Ability to read and interpret average assembly and machine drawings, Ability to resolve technical problems, Must be able to sit for extend periods of a minimum of 2 hours, Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant, Must be able to lift up to 10 pounds and carry up to 20 pounds, Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area, Must have the manual dexterity and coordination to operate office equipment, Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments, Must be able to read, write, speak and understand English, Must be able to respond to visual and aural cues
Nice to Have
3-5 years of prior assembly experience or equivalent preferred
What You'll Do.
Manage the repair portfolio
Manage the repair process
Interact with customers to ensure requirements are met
Make determination on reusable components
Provide customer feedback on failure analysis
Advises customers of solutions
Order entry and order management
Determines necessary repair operations
Verifies part specifications
Prepares observation reports
Provides customer service
Plans work procedures for rush jobs
Maintains records and inventory of seal parts
How You'll Work.
Team & Collaboration
Interact with customers; Prepare reports for sales employees
Communication Scope
Effective written and verbal communication skills; Ability to read and interpret average assembly and machine drawings; Ability to resolve technical problems; Must be able to read, write, speak and understand English
Process & Methodology
Plans work procedures for rush jobs
Full Job Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. SUMMARY OF ESSENTIAL FUNCTIONS: The Seal Repair Service Representative will report to the Repair manager. They will manage the repair portfolio, repair process and interact with customers to ensure all requirements are met. The will make the determination on what components are re usable and provide any necessary customer feedback on failure analysis requested. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO : * Receives, identifies, inspects, and assesses parts and materials returned by customers and advises them of solutions. * Order entry and order management * Determines necessary repair operations which may include a variety of operations. * Verifies part specifications with measuring instruments such as micrometers and calipers. * Prepares observation reports for customer and sales employees. * Provides customer service. * Participates in basic safety training for local factories. * Plans work procedu
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