The Pods And Projects
Technology
ScrumMasterGlobal
Neural analysis suggests this role is
optimal for Mid candidates.
“Scrum Master Global at The Pods And Projects. Skills: Scrum Master, Agile practices, Coaching Agile Teams, Delivery health, Transparent, reliable execution, Facilitation, Impediment removal, Continuous improvement. Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings. Serve as the team’s radiator, ensuring necessary internal and external communication, while improving overall transparency”
What You'll Achieve.
Deliver high-quality technology solutions through Agile practices and collaboration; Enable Teams to deliver high-quality technology solutions; Help Teams stay focused, remove impediments, and continuously improve how work gets done; Coach Agile Teams; Strengthen delivery health; Support the transparent, reliable execution of work; Establish disciplined Scrum practices that enable focus, predictability, and continuous improvement; Create tight feedback loops; Track meaningful delivery metrics; Support fast learning, accountable execution, and reliable delivery; Adapt Scrum practices for evolving, eval-driven AI solutions; Establish sprint cadence, ceremonies, and delivery metrics from the ground up; Ensure Agile practices support both delivery rigor and the unique demands of emerging AI technology; Increase the productivity effectiveness of the teams
Industry & Context.
Utilizing problem-solving in an unstructured environment
Ability to work extended hours as needed
What They're Looking For.
Must Have
Scrum framework and Kanban methods, Velocity and flow metrics, Techniques for increasing team effectiveness, 2-5 years of relevant work-related experience, 3-5 Years Scrum mastery for delivery teams: ceremonies, sprint planning, retrospectives, impediment removal, Experience coaching teams working on AI/agentic products where outputs are probabilistic (evals as tests), Operational rigor: tracking velocity/WIP/throughput, predictability, and continuous improvement actions, Facilitation and conflict resolution across PO/engineering/QA and cross-team dependencies, Tooling proficiency (Jira/Azure DevOps), dashboards, reporting, and release readiness coordination, Ability to demonstrate capacity in airport/airline operations, airport finances, contracts, and high regard for interpersonal relationships, Ability to produce working contracts among different stakeholders such as definition of done, scope lock, acceptance of work etc., Skilled in organization and communication, Skilled in utilizing problem-solving in an unstructured environment as a self-starter, Skilled in planning, preparing for, and leading meetings, Ability to demonstrate and maintain an extremely high regard for confidential and sensitive information, Skilled in SAFe, Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Nice to Have
SAFe SM/SASM certification, CSM or PSM certification
What You'll Do.
Organize and facilitate planning
daily stand-up meetings
sprint and release planning
demos and other Scrum-related meetings
Serve as the team’s radiator
ensuring necessary internal and external communication
while improving overall transparency
Ensure the development teams are practicing the core Agile values
practices and principles of collaboration
Look for avenues to increase the productivity effectiveness of the teams in any way possible
Assist team with making appropriate commitments through story selection
Add value to the team and organization and coach the team up
May perform other job duties as directed by Employee's Leaders
How You'll Work.
Team & Collaboration
Serve as the connector between Product Owners, Development Teams, and stakeholders; Partner closely with Product Owners, Engineers, and Quality Assurance; Work closely with Product Owners and Engineers across U. S. and India Teams to foster collaboration, transparency, and continuous improvement; Facilitation and conflict resolution across PO/engineering/QA and cross-team dependencies
Communication Scope
Internal and external communication; Organization and communication
Process & Methodology
Sprint planning, Release planning, Story selection, Task definition, Predictability, Continuous improvement actions
Full Job Description
**Department:** Technology **Our Company Promise** We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. **Job Description:** The Scrum Master Global at Southwest Airlines plays a critical role in enabling Teams to deliver high‑quality technology solutions through strong Agile practices and collaboration. In this role, you’ll serve as the connector between Product Owners, Development Teams, and stakeholders—helping Teams stay focused, remove impediments, and continuously improve how work gets done. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring Scrum Masters across multiple Pods and initiatives, each offering the opportunity to coach Agile Teams, strengthen delivery health, and support the transparent, reliable execution of work that powers Southwest’s operation. Read on to learn more about the Pods and projects you could support. * **Agentic AI – Customer & Commercial Pod** The Agentic AI – Customer & Commercial Pod builds intelligent, Customer‑facing AI experiences that replace complex workflows with intuitive, natural‑language interactions. In this role, you’ll own the operating health of a brand‑new delivery pod by establishing disciplined Scrum practices that enable focus, predictability, and continuous improvement in an agentic AI environment. You’ll facilitate strong ceremonies, create tight feedback loops, and partner closely with Product Owners, Engineers, and Quality Assurance to remove impediments, track meaningful delivery metrics, and help Teams adapt Agile practices to non‑deterministic AI work—supporting fast learning, accountable execution, and reliable delivery. * **Ag
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