ISTA Personnel Solutions
Healthcare
SchedulingSupportCoordinator(ABATherapy-USHealthcare)-Remote|ESTHrs
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Scheduling Support Coordinator (ABA Therapy - US Healthcare) - Remote | EST Hrs at ISTA Personnel Solutions. Skills: Scheduling Support, ABA Therapy, Client Communication. Confirm RBT availability. Confirm RBT schedules”
Industry & Context.
Work US public holidays, Work SA public holidays
What They're Looking For.
Must Have
Fixed fibre line 25 Mbps, Wired Ethernet capability, Reliable backup power
Nice to Have
Prior coordination experience, Prior scheduling experience, Prior administrative experience, Prior client-facing support experience, ClickUp experience, CentralReach experience, ABA therapy space familiarity, Healthcare background, Disability services background, Education background
What You'll Do.
Confirm RBT availability
Confirm RBT schedules
Provide scheduling updates to families
Address family concerns
Ensure family expectations met
Source new RBT candidates
Assist with RBT pairing
Maintain therapist records
Maintain client records
Flag scheduling conflicts
Flag unresponsive parties
Draft written communications
Send written communications
Support scheduling team
Support staffing team
Perform administrative tasks
How You'll Work.
Team & Collaboration
Scheduling coordinators; Staffing coordinators
Communication Scope
Verbal communication; Written communication
Full Job Description
**ISTA Personnel Solutions** is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism. We are recruiting on behalf of a fast-growing US-based **ABA (Applied Behaviour Analysis)** therapy company, who requires a **Scheduling Support Coordinator** to assist their Scheduling and Staffing team in managing therapist placements and family communications. As a **Scheduling Support Coordinator,** you will play a key supporting role in keeping the staffing engine running smoothly. You’ll work closely with the scheduling and staffing coordinators, handling follow-ups with ABA Therapists (RBTs) and families, helping source new RBT candidates, and assisting with the pairing of therapists to clients. This is a people-oriented, detail-driven role that requires someone who communicates confidently, stays organised under pressure, and can be trusted to keep things moving. **PLEASE NOTE** * **Working Hours:** Monday – Friday | 10:00 AM – 19:00 PM EST (16:00 PM – 01:00 AM South African time – subject to daylight savings). * **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). * **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. * **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. * **Work Environment:** Fully remote **Key Responsibilities:** * Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that affect client sessions. * Checking in with families and parents to provide scheduling updates, address concerns, and e
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