Ennoble Care
Healthcare
SchedulingSupportAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Scheduling Support Associate at Ennoble Care. Skills: Patient scheduling, Appointment coordination, Customer service. Answer patient scheduling calls. Place patient scheduling calls”
Industry & Context.
Resolve scheduling issues
Pass background check, Pass drug screen
What They're Looking For.
Must Have
Verbal communication skills, Comfort handling high volume calls, Compassionate and empathetic demeanor, Commitment to patient-centered service, Exceptional organizational abilities, Multitasking abilities, Proficiency with computers, Proficiency with Microsoft Outlook, Proficiency with Microsoft Office, Ability to thrive in fast-paced environment, Maintain accuracy and attention to detail, Reliable, Adaptable, Open to learning new processes, Open to learning new systems, Pass background check, Pass drug screen
Nice to Have
Prior EMR experience, Experience in healthcare sales, Experience in scheduling, Experience in administration, Experience in a call center, Knowledge of basic healthcare terminology
What You'll Do.
Answer patient scheduling calls
Place patient scheduling calls
Schedule patient appointments
Confirm patient appointments
Update patient appointments
Coordinate appointment availability
Document communications
Document scheduling details
Monitor scheduling workflows
Escalate urgent needs
Escalate emergent needs
Maintain awareness of provider schedules
Provide customer service
Assist patients with questions
Assist families with questions
Resolve scheduling issues
Support patient care delivery
Follow documentation protocols
Follow department procedures
Contribute to team performance
Promote collaborative environment
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Verbal communication
Full Job Description
About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Summary Ennoble Care is seeking a full-time Scheduling Support Associate to join our incredible team at our Marlton, NJ office. This role is a vital part in ensuring our patients receive timely, high-quality care by serving as the first point of contact for their scheduling needs. The Scheduling Support Associate will primarily handle inbound and outbound calls related to patient scheduling, appointment coordination, and related support functions. In this role, you will support our providers, patients, and care teams by ensuring schedules are accurate, efficient, and patient-centered. Responsibilities: Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy. Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system. Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs. Accurately document all communications and scheduling details in the EMR and other internal systems. Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff. Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts. Provide excellent customer service by assisti
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