SchedulingCoordinator

## Description One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation. At Window Nation, our customers’ experience begins long before installation day. As a Scheduling Coordinator, you’ll play a critical role in ensuring a seamless customer journey by connecting with homeowners, coordinating in-home measurement appointments, and optimizing technician schedules for efficiency and customer satisfaction. This role is ideal for someone who enjoys helping people, solving scheduling challenges, and working in a fast-paced environment where organization and communication skills make a real impact every day. ## What You'll Do Proactively contact customers via phone, text, and other communication channels to schedule in-home measurement appointments. Serve as a trusted point of contact for customers, answering questions and providing updates related to their orders. Build rapport with customers and confidently overcome scheduling objections to secure appointments as quickly as possible. Schedule and document appointments accurately within our CRM system, ensuring technicians have all necessary information. Manage unscheduled customers using established follow-up and escalation processes. Monitor and maintain technician schedules to meet productivity goals while delivering an exceptional customer experience. Utilize routing and mapping software to create efficient daily schedules that minimize drive time and maximize appointment capacity. Coordinate appointment changes and reschedules while balancing customer nee