SallySupport
Hospital & Health Care
SchedulingCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Scheduling Coordinator at SallySupport. Skills: Scheduling, Coordination, Communication, Documentation. Triage and resolve incoming scheduling tickets. Take ownership of low-complexity tickets”
What You'll Achieve.
ensure care teams are stable; schedules are accurate; caregivers and Care Managers always have a responsive partner; Take ownership of low-complexity tickets end-to-end; make the Operations Scheduler's decision faster; Keep the caregiver/client map current and visible; resolve gaps, mismatches, or stale data before they cause downstream problems; Provide additional scheduling capacity during high-volume periods; allow the Operations Scheduler to focus on the highest-complexity placements; provide coverage during the Operations Scheduler's planned and unplanned absences; Generate routine reports on utilization, schedule adherence, documentation compliance, and other KPIs; Identify recurring inefficiencies in scheduling workflows and propose improvements
Industry & Context.
solving real problems for real people in real time; Triage and resolve incoming scheduling tickets; Take ownership of low-complexity tickets; Recognize when a ticket is more complex than it first appears and escalate promptly; Run weekly hygiene audits to identify and resolve gaps, mismatches, or stale data
What They're Looking For.
Must Have
1-3 years of experience in scheduling, coordination, administrative operations, customer service, or a similarly fast-paced role requiring organizational skills and attention to detail, Demonstrated ability to manage high volumes of detail-oriented work without dropping the ball, Comfort with software tools and a willingness to learn new systems quickly, Proficiency with Google Workspace expected, written and verbal communication skills
Nice to Have
Experience with Sling, HubSpot, or similar scheduling and CRM platforms, Background in healthcare, home care, caregiving, or another regulated service environment, Experience supporting a more senior operator in a coordinator, assistant, or junior analyst capacity
What You'll Do.
Triage and resolve incoming scheduling tickets
Take ownership of low-complexity tickets
Process recurring schedule maintenance
Action straightforward call-outs
Own the accuracy and completeness of client schedules
Log all scheduling communications
Run weekly hygiene audits
Provide additional scheduling capacity
Serve as a second pair of hands
Cross-train on all aspects of scheduling function
Serve as a frontline point of contact for caregivers
Communicate schedule changes
Escalate sensitive caregiver matters
Provide responsive support to Care Managers
Surface scheduling risks
Maintain standard of trust and reliability
Generate routine reports
Identify recurring inefficiencies
Participate in platform rollout
How You'll Work.
Team & Collaboration
working in close partnership with the Operations Scheduler; communicate with affected caregivers; escalate promptly to the Operations Scheduler; make the Operations Scheduler's decision faster; Build and maintain documentation standards in partnership with the Operations Scheduler; Cross-train on all aspects of the scheduling function to provide coverage during the Operations Scheduler's planned and unplanned absences; Escalate sensitive caregiver matters, performance concerns, and complex care team dynamics to the Operations Scheduler; Provide responsive support to Care Managers on routine scheduling requests and status updates; Surface scheduling risks, gaps, or anomalies to the Operations Scheduler; Maintain the same standard of trust and reliability with Care Managers that they expect from the Operations Scheduler
Communication Scope
written and verbal communication skills; communicate with affected caregivers; package the ticket clearly; Communicate schedule changes, opportunities, and expectations clearly and promptly; Provide responsive support to Care Managers on routine scheduling requests and status updates; Surface scheduling risks, gaps, or anomalies to the Operations Scheduler
Full Job Description
S**cheduling Coordinator** **Salary Range: 900-1000 USD** **Schedule: 8:00 AM to 5:00 PM MT** **Job Summary** The Scheduling Coordinator is the operational backbone of our scheduling function, working in close partnership with the Operations Scheduler to ensure care teams are stable, schedules are accurate, and caregivers and Care Managers always have a responsive partner on the other end of the line. This is a hands-on, fast-paced role suited to someone who finds satisfaction in well-organized systems, takes pride in clean documentation, and thrives on solving real problems for real people in real time. **Key Accountabilities** **Day-to-Day Schedule Execution** * Triage and resolve incoming scheduling tickets in HubSpot, including routine sick calls, caregiver vacation requests, shift swaps, and availability updates. Take ownership of low-complexity tickets end-to-end: assess the situation, action the change in Sling, communicate with affected caregivers, document the resolution in HubSpot, and close the ticket cleanly. * Recognize when a ticket is more complex than it first appears and escalate promptly to the Operations Scheduler. When escalating, package the ticket clearly: what was tried, what was learned, what options exist, and what's blocking resolution. The goal is to make the Operations Scheduler's decision faster, not to hand off a problem that hasn't been fully investigated. * Process recurring schedule maintenance, including upcoming-week confirmations and schedule publishing. Action straightforward call-outs and shift coverage needs during business hours. **Documentation & Data Hygiene** * Own the accuracy and completeness of client schedules, care team rosters, and caregiver availability records in Sling and HubSpot. * Log all scheduling communications, shift changes, and care team adjustments promptly so the system of record reflects reality. Keep the caregiver/client map current and visible to the broader team. * Run weekly hygiene audits to identif
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