Perspective
Healthcare
SchedulingCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Scheduling Coordinator at Perspective. Skills: Patient scheduling, Insurance coordination, Record management. Greet and interact with patients. Manage patient flow”
Industry & Context.
What They're Looking For.
Must Have
High School Diploma/GED or equivalent, 2 years of work experience in Physician's Office / Surgery Scheduling
Nice to Have
Previous experience in hospital registration or admitting, Medical terminology knowledge, Insurance knowledge
What You'll Do.
Greet and interact with patients
Notify clinic areas of patient arrivals
Perform point-of-service check-in
Update demographic information
Collect and route Release of Information forms
Obtain outside records
Coordinate and schedule appointments
Answer high-volume telephone calls
Screen and prioritize messages
Route communications accurately
Provide and reinforce patient education
Obtain and verify insurance information
Coordinate insurance authorizations and referrals
Document authorization activities
Manage copay collection
Manage patient correspondence
Gather and review paperwork for charge entry
Review preference cards
Review implant records
Review vendor delivery tickets
Charge patient supply items
Charge patient implants
Charge patient equipment
Charge consignment items
Perform daily charge interface processing
Check documentation for completeness
Run charge transmittals
Run demographic reports
Distribute anesthesia professional fee billing paperwork
Maintain organized files of patient charges
Gather documentation for patient billing services
Perform materials management duties
Ensure maintenance of office equipment
Order department supplies
Maintain departmental forms
Maintain printed materials
Collaborate with providers
Collaborate with staff
Collaborate with patients
Collaborate with families
Communicate clearly and effectively
Ensure patient understanding of appointments
Ensure patient understanding of follow-up care
Ensure patient understanding of billing processes
Support accurate patient documentation
Support complete patient documentation
Support retrievable patient documentation
How You'll Work.
Team & Collaboration
Collaborate with providers; Collaborate with staff; Collaborate with patients; Collaborate with families
Communication Scope
Oral expression; Written expression
Full Job Description
Your job is more than a job. The Scheduling Coordinator supports the reception, registration, communication and other administrative functions in the designated department(s). Requires a focus on customer service during all patient and customer interactions. Utilizes patient information and billing systems, coordinates insurance documentation, manages patient records, department schedules and incoming telephone calls. ### **Patient Registration & Front Desk Operations** * Greets and interacts with patients, visitors, health professionals, and hospital personnel in accordance with hospital policies and standards of behavior. * Manages patient flow within assigned department(s), providing expected service times and updates as needed. * Notifies appropriate clinic areas or staff of patient arrivals. * Performs point-of-service check-in procedures, ensuring accurate account selection and registration. * Updates demographic information, special needs flags, and appointment messages in all applicable information systems. * Collects and routes Release of Information forms to Medical Records for processing. * Obtains outside records, test results, and images prior to visits and prepares documents for scanning. * Coordinates and schedules appointments in accordance with department protocols and provider templates. * Answers high-volume telephone calls, screens and prioritizes messages, and routes communications accurately and timely. * Provides and reinforces patient education, including exam preparation and discharge instructions, utilizing available online resources. ### **Insurance & Financial Coordination** * Obtains and verifies insurance and registration information. * Coordinates insurance authorizations and referrals, communicating with financial advisors, admitting departments, and insurance companies. * Documents authorization activities within the appropriate system modules. * Manages copay collection and justification processes. * Manages waiting lists, recall li
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