Scheduler

## Job Summary Responsible for scheduling patients for outpatient services, including coordinating appointments across multiple departments. Duties include pre-registration, insurance verification, and obtaining prior authorizations. Oversees surgical boarding processes to ensure all documentation and clearances are completed before procedures. Provides specialized scheduling and administrative support for orthopedic services, ensuring timely communication between patients, providers, and surgical teams. Maintains accurate records and compliance with organizational and regulatory standards. ## Essential Functions * Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals. * Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages. * Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals. * Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out. * Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner. * Obtains information from patient health insurance or managed care identification card. * Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment. * Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments. * Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires. * Attends all required safety training programs and can de