Hewlett Packard Enterprise
IT Services
ScalityStorageEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Scality Storage Engineer at Hewlett Packard Enterprise. Skills: Scality Storage, Storage Administration, Troubleshooting, Object/File/Block Storage. Operate, Admin and Consulting support on Storage infrastructure. Provide technical input, solutions, and recommendations”
What You'll Achieve.
turn insights into outcomes at the speed required to thrive; retain customers and build the business; Perform within the Productivity Measure of the team (scorecard); Must achieve excellent customer satisfaction; work with high productivity and efficiency
Industry & Context.
solve various business systems and applications problems; Works on problems of diverse complexity and scope; Exercises independent judgment to identify and select a solution; Ability to handle most unique situations; May seek advice in order to make decisions on complex business issues; Complex troubleshooting experience; Logical Problem-solving approach
Flexible to work in 24x7 support environment, Should be ready to work in 24x7 rotational shifts and on weekends, Hybrid work with an expectation to work on average 2 days per week from an HPE office
What They're Looking For.
Must Have
Minimum 6-7 years of experience in Storage & Backup administration support, Technical knowledge on Object, File & Block storage with cloud data management solutions, Installing, Configuring & Troubleshooting of at least 2 of the storage skills Scality, DDN Storage, GPFS, Luster, Good Knowledge on Parallel/Distributed file system, Firmware and management experience on above Storage, Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors), Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE), Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes, Troubleshooting performance related issues on HW and Operating system, Working knowledge on AIX, Redhat, CentOS, SUSE Linux and HP UX, Good written and verbal communication skills
Nice to Have
Relevant certification on the latest track like Scality, DDN Storage, GPFS, Luster, ITIL certification, Certification on any of the Scality, DDN Storage, GPFS, Luster, Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV, Linux/Microsoft/VMware VCP or equivalent experience/certification, Tools Knowledge on ServiceNow, Excellent customer satisfaction, Take ownership and work with high productivity and efficiency, Support other team members and seek their advice to make decisions on complex issues, Deliver trainings when required
What You'll Do.
Admin and Consulting support on Storage infrastructure
Provide technical input
Support for transition/ transformation efforts
Provide IT infrastructure lifecycle technical support
Manage the technical/ service relationship
Work with key customers and/or internal businesses
Resolve customer’s issues via telephone
email or remote sessions
Reproduce issues in-house
Follow ups with customers
Identify and escalate issues
Leverage internal technical expertise
Collaborate with other CoE/HW teams
Provide consulting support
Maintain quality on case documentation
Perform within the Productivity Measure
Resolve single and cross technology incidents
Lead the team members to resolve complex incidents
and lead technical escalations
Participate in formal Escalation
Proactively and reactively look for solutions
Perform Trend and Root cause analysis
rollback and test plan for change records
Perform risk and impact analysis for changes
Apply patch and security changes
Proactively monitor the environment for patch compliance
Analyze patches for compatibility
Ensure Configuration Management Database (CMDB) entries are complete and accurate
How You'll Work.
Team & Collaboration
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues; Ability to work in a Solution environment, collaborating across Technology Teams; Support other team members and seek their advice to make decisions on complex issues
Communication Scope
Good written and verbal communication skills
Process & Methodology
planning, project management, Change Management/Implementation
Full Job Description
Scality Storage Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. **_Job Family Definition:_** Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. **_Management Level Definition:_** Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act
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