n8n
SaaS
ScaledTechnicalSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Scaled Technical Success Manager at n8n. Skills: Technical education, Problem-solving, Workflow orchestration, Customer Success. Run the technical programs.. Lead weekly office hours, monthly deep-dive webinars on patterns enterprise customers struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices.”
What You'll Achieve.
Scale Customer Success; Support, retain, and grow Enterprise customers; Make deep technical success repeatable; Drive retention through technical health; Improve the core n8n experience
Industry & Context.
Problem-solver; Technical unblocker; Troubleshoot complex integrations on the fly; Practical problem-solving
We can sponsor visas to for any other country, you need to have existing right to work.
What They're Looking For.
Must Have
3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment., Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation., You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly., Exceptional presentation and communication skills., You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces., You possess deep empathy for builders and developers., You have a "solve it once, document it for everyone" mentality, constantly looking for ways to turn a 1:1 solution into a 1-to-many asset.
Nice to Have
Technical degree (e. g. , Computer Science, Machine Learning, etc. ), Hands-on experience with n8n is a massive plus
What You'll Do.
Run the technical programs.
Lead weekly office hours
monthly deep-dive webinars on patterns enterprise customers struggle with: error handling
self-hosting at scale
security and governance
Lead demos in the weekly group onboarding calls.
Own the enterprise Slack channel.
Be the technical expert in the room — triage
escalate to Product when needed
and turn recurring threads into reusable content.
Jump into activation calls when a customer is stuck.
Translate common questions and hurdles into reusable technical assets.
Build advanced use-case templates
and technical documentation.
Build internal automations.
Drive retention through technical health.
Identify accounts whose technical setup is fragile and intervene.
Act as the voice of the scaled technical user.
Synthesize friction points and feed them back to Product and Engineering teams.
How You'll Work.
Team & Collaboration
Partner with other teams to build the playbooks.; Feed back friction points to Product and Engineering teams.
Communication Scope
Exceptional presentation and communication skills; Comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders; Breaking down complex concepts into digestible pieces
Full Job Description
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 188+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. WE ARE LOOKING FOR A HIGHLY TECHNICAL EDUCATOR AND PROBLEM-SOLVER TO BE THE TECHNICAL ANCHOR OF OUR SCALED ENTERPRISE CS TEAM (€20K–50K ARR SEGMENT). AS A COMPLEX, DEVELOPER-FOCUSED PLATFORM, N8N REQUIRES DEEP ARCHITECTURAL UNDERSTANDING. IN THIS INDIVIDUAL CONTRIBUTOR ROLE, YOU WON'T BE MANAGING A TRADITIONAL 1:1 BOOK OF BUSINESS. INSTEAD, YOU WILL ACT AS THE "TECHNICAL UNBLOCKER" FOR HUNDREDS OF ENTERPRISE CUSTOMERS SIMULTANEOUSLY. YOU WILL DESIGN AND LEAD ONE-TO-MANY TECHNICAL ENABLEMENT SESSIONS, HOST LIVE OFFICE HOURS, BUILD ADVANCED WORKFLOW TEMPLATES, AND STEP IN FOR STRATEGIC, TARGETED INTERVENTIONS WHEN OUR AUTOMATED SYSTEMS FLAG AN ACCOUNT THAT IS STRUGGLING WITH ARCHITECTURE OR NODE CONFIGU
Applying for this Scaled Technical Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about n8n?
Real rants from real employees. Read before you apply.