Patreon
media and community platform
ScaledPartnerManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Scaled Partner Manager at Patreon. Skills: programming layer for the top of the Mid-Market creator portfolio, design the playbook, build and run scaled, higher-touch programs for top mid-market creators, serving as a touchpoint for ~600 creators, design email series, run office hours, publish newsletters, build 1: many programming touchpoints that feel personal at scale, step in when a creator needs more. own the programming layer for the top of the Mid-Market creator portfolio. build and run sc”
Industry & Context.
use data signals to prioritize work across a large creator cohort; step in when a creator in your cohort needs more
What They're Looking For.
Must Have
5 or more years of experience in creator success, partnerships, community management, or a related creator-economy role, or equivalent experience, Demonstrated experience building or running scaled programs, lifecycle email campaigns, or creator programming — you've owned an email series, newsletter, or event program end-to-end, Written communication skills demonstrated at scale — you write outreach that feels personal, and can adapt your voice for everything from a milestone congratulation email to a product tips newsletter, Fluency with CRM and outreach tools (Salesforce, Airtable, or equivalent) and the ability to use data signals to prioritize work across a large creator cohort, A track record of building repeatable processes and playbooks — you've created infrastructure or programming that continued to work without you managing every instance, Able to define your own structure in an early-stage role — this program doesn't exist yet, and you'll be building the approach from the ground up
Nice to Have
Active or former creator yourself — any medium, Experience at a creator platform, MCN, talent management firm, or creator-focused startup
What You'll Do.
own the programming layer for the top of the Mid-Market creator portfolio
higher-touch programs for top mid-market creators
serving as a touchpoint for ~600 creators
build 1: many programming touchpoints that feel personal at scale
step in when a creator needs more — a growth conversation
a product walkthrough
a real human in their corner
How You'll Work.
Team & Collaboration
part of Creator Success; work across outreach, lifecycle programming, office hours, and signal-driven retention; Win Together
Communication Scope
Written communication skills demonstrated at scale; write outreach that feels personal; adapt your voice for everything from a milestone congratulation email to a product tips newsletter
Process & Methodology
building repeatable processes and playbooks, created infrastructure or programming that continued to work without you managing every instance, define your own structure in an early-stage role, building the approach from the ground up
Full Job Description
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Scaled Partner Manager to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. ABOUT THE TEAM The Scaled Creator team is part of Creator Success and exists for one reason: to help every small and medium sized creator on Patreon feel supported, and grow their business on Patreon. We're a small team with an outsized portfolio — over 300,000 creators — so everything we do has to work at scale without losing the personal touch that makes Patreon unique. We work across outreach, lifecycle programming, office hours, and signal-driven retention to make sure no creator in our tier feels left behind. ABOUT THE ROLE We're looking for a Scaled Partner Manager to own the programming layer for the top of the Mid-Market creator portfolio. This is a new role built for someone who wants to design the playbook, not follow one. You'll build and run scaled, higher-touch programs for top mid-market creators, serving as a touchpoint for ~600 creators. You'll design email series, run office hours, publish newsletters, and build 1:many programming touchpoints that feel personal at scale. And when a creator in your coho
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