Perplexity
Technology
ScaledEnterpriseCustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Scaled Enterprise Customer Success Manager at Perplexity. Skills: Customer Success, Account Management, SaaS. Execute scaled Enterprise CS strategy. Manage high-volume portfolio”
What You'll Achieve.
Drive onboarding; Drive adoption; Drive retention; Drive expansion; Expand customer base; Identify conversion opportunities; Build scaled CS motions
Industry & Context.
Data prioritization; Diagnose account health; Identify product usage trends; Uncover expansion signals
What They're Looking For.
Must Have
3+ years experience, Experience supporting SMB, Customer judgment, Drive adoption, retention, growth, Excellent communication skills, Comfortable using data, Self-starter, Comfortable dealing with ambiguity, Juggling multiple initiatives, Ability to work under pressure, Thriving in demanding environments, Ability to work independently, Ability to work as part of team, Proficiency in CRM systems, Proficiency in customer success platforms, Proficiency in analytics tools, Proficiency in customer engagement workflows
What You'll Do.
Execute scaled Enterprise CS strategy
Manage high-volume portfolio
Serve as point of contact
Drive initial enablement
Monitor customer health
Identify self-serve customers
Support conversion opportunities
Partner with Account Management
Surface expansion opportunities
Surface upgrade opportunities
Surface renewal opportunities
Help customers quantify value
Advocate for customer needs
Collaborate with cross-functional teams
Improve product experience
Improve enablement materials
Improve support processes
Improve scaled CS playbooks
Track and report KPIs
Recommend improvements
How You'll Work.
Team & Collaboration
Enterprise team; Sales team; Product team; Support team; Marketing team; Cross-functional teams
Communication Scope
Written communication; Verbal communication; Explain value
Full Job Description
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts. You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions. Responsibilities - Execute the scaled Enterprise customer success strategy developed by leadership - Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model - Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments - Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content - Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities - Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise - Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts - Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes - Advoc
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