MaintainX
AI-powered maintenance and asset management
ScaledEnterpriseCustomerSuccessManager
“Scaled Enterprise Customer Success Manager at MaintainX. Skills: Customer Success, Account Management, data analysis, stakeholder engagement, scalable program design. Manage a portfolio of $2M across 200–400 small enterprise accounts. Partner closely with Account Directors to drive retention, adoption, and expansion”
What You'll Achieve.
drive retention, adoption, and expansion; accelerate time to value; drive measurable outcomes across your portfolio
Industry & Context.
analytical and problem-solving skills — you translate data into insight and insight into action; identify risk and opportunity across a large account base; remove blockers and accelerate time to value
What They're Looking For.
Must Have
3+ years of experience in Customer Success, Account Management, or a customer-facing role, Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations, Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base, Highly organized and process-driven, analytical and problem-solving skills
Nice to Have
exposure to enterprise or complex accounts, Exposure to an industrial or operational environment is a plus (e.g., manufacturing, facilities, engineering, or frontline workforce teams), Curious about automation and AI, motivated to find smarter, more scalable ways to engage and support customers
What You'll Do.
Manage a portfolio of $2M across 200–400 small enterprise accounts
Partner closely with Account Directors to drive retention
Serve as a credible point of contact for executive stakeholders at enterprise organizations
Deliver clear and polished communication across digital and live channels
Leverage customer health signals
and lifecycle insights to proactively identify risk
and uncover growth opportunities
Design and execute scalable success motions — automated lifecycle campaigns
Deliver targeted 1:1 engagement at critical lifecycle moments
Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value
Experiment with automation
and scalable workflows
Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes
How You'll Work.
Team & Collaboration
Partnering closely with Account Directors; Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey
Communication Scope
clear and polished communication across digital and live channels; communicate with confidence, clarity, and polish
Process & Methodology
ability to manage multiple programs and a large portfolio simultaneously
Applying for this Scaled Enterprise Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about MaintainX?
Real rants from real employees. Read before you apply.