Metaview
AI
ScaledEngagementManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Scaled Engagement Manager at Metaview. Skills: Scaled customer engagement, Retention, Expansion, AI and automation, Systems building, Cross-functional partnership. Own scaled customer engagement across the book - a portfolio of 2,000+ accounts, managed through timebound, digital-first touchpoints that drive activation, retention, and expansion.. Execute timebound strategic human touchpoints at key moments - customer activation, expansion discussions, renewal conversations, risk interventions - e”
What You'll Achieve.
Own retention and expansion across a book of 2,000+ accounts.; Build the systems that serve the long tail, run the human moments that matter, and act as a rich signal source for Product, Marketing, and CS leadership.; Own GRR and NRR outcomes directly.; Drive activation, retention, and expansion through timebound, digital-first touchpoints.
Industry & Context.
Systems thinker and process builder, naturally ask "how might we scale this?"; Analytical and data-driven comfortable triaging a health-score dashboard and structuring your week from it.
What They're Looking For.
Must Have
Proven ability to manage a high volume of accounts and know the difference between an account that needs a system and one that needs a human., Systems thinker and process builder, naturally ask "how might we scale this?" and have built repeatable motions that work across diverse customer types., analytical and data-driven comfortable triaging a health-score dashboard and structuring your week from it., Commercially sharp - comfortable owning renewal conversations directly, including pricing and objection handling, without needing to escalate., Technical aptitude and genuine AI enthusiasm - actively experimenting with AI to do more with less, not using it as a novelty., A writer, clear, concise, and able to make a product update feel worth reading., Entrepreneurial, adaptable, and energised by experimentation - biased toward trying things quickly over designing the perfect system., Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.
Nice to Have
Experience in Scaled or Digital Customer Success: Where you've built or executed 1: many programs - email campaigns, webinars, customer communities, or automated customer journeys - across a high-volume book of accounts., Customer Marketing or Lifecycle Marketing in high-growth tech: Focused on segmentation, lifecycle communication, and driving measurable engagement and product activation across large customer bases., Customer Success, Account Management, or Consulting roles with a systems orientation: Where you've built repeatable playbooks, templates, and frameworks that work across diverse customer types, and have moved a book of accounts on retention and expansion metrics.
What You'll Do.
Own scaled customer engagement across the book - a portfolio of 2
managed through timebound
digital-first touchpoints that drive activation
Execute timebound strategic human touchpoints at key moments - customer activation
expansion discussions
renewal conversations
risk interventions - ensuring high-impact interactions when customers need them most
Build and run the 1: many communication engine - owning the cadence
and send logic for lifecycle emails
not just executing them.
Experiment relentlessly with AI and automation -building triggered workflows
and automated health score responses without needing engineering support
biased toward shipping quickly over designing the perfect system.
Partner cross-functionally to sharpen the broader Engagement motion – synthesising churn reasons
feature confusion patterns
and expansion triggers from across the book
and routing them to Product
and CS leadership in a structured
Proactively shape the scaled motion itself - this is an evolving function
and the successful candidate will create structure where none exists
iterate quickly based on what they learn
and adapt as the book and business grow.
How You'll Work.
Team & Collaboration
Partner cross-functionally to sharpen the broader Engagement motion – synthesising churn reasons, feature confusion patterns, and expansion triggers from across the book, and routing them to Product, Marketing, and CS leadership in a structured, actionable way.
Communication Scope
Communicate openly and directly, and with full context.; Clear, concise writing
Full Job Description
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable. Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It's still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We're looking for people seeking the hardest, most fulfilling work of their lives. How we work: We operate with one core principle: velocity. In practice, this means we: - Optimize everything we do around accelerating the rate of learning. - Do truly great work. - Communicate openly and directly, and with full context. - Maintain a hard-earned reputation for craft and quality. The role: Our book is growing faster than 1:1 CS can scale to meet it. We need someone to extend the experience our top accounts get to thousands more, by using AI and automation to do the work, and applying human judgement only where it actually moves the needle. As Scaled Engagement Manager, you'll own retention and expansion across a book of 2,000+ accounts. You'll build the systems that serve the long tail, run the human moments that matter, and act as a rich signal source for Product, Marketing, and CS leadership. The role is the first of its kind on the team, so you'll be designing it as you run it. Key ownership areas: - Own scaled customer engagement across the book - a portfolio of 2,000+ accounts, managed through timebound, digital-first touchpoints that drive activation, retention, and expansion. You own GRR and NRR outcomes directly. - Execute timebound strategic human touchpoints
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