Notion
Customer Success
ScaledCustomerSuccessManager-UKI
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“Scaled Customer Success Manager - UKI at Notion. Skills: Customer Success, Account Management, scaled outreach campaigns, customer adoption, customer retention, customer expansion. Manage a large portfolio of customers in EMEA. Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs”
What You'll Achieve.
Drive adoption and expansion for a product people love; drive up monthly active users and seat expansion
Industry & Context.
helping them solve their business problems; Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success
work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days, Certain teams or positions may require additional in-office workdays
What They're Looking For.
Must Have
3+ years experience at a fast growing software company, track record of success in your current Customer Success or Account Management role, Experience of managing a large volume of accounts, intrinsic motivation to be a top performer and contribute to a team, growth mindset and thrive in the building stage of a nascent team, motivated by seeing others succeed and grow when you partner with them, highly adaptable, easily acclimating to a rapidly changing business and industry, love getting to know new people and helping them solve their business problems, curious and willing to adopt AI tools to work smarter and deliver better results
Nice to Have
built Customer Success playbooks or processes, experience in scaled program management, or building campaigns in Outreach, experience using Notion, curious about data and insights, and have used Salesforce and Gainsight before, been a first or early hire at a fast growing start up before, got technical chops
What You'll Do.
Manage a large portfolio of customers in EMEA
Onboard and expand our customer base through tailored Notion consultations
and assistant programs
Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption
Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion
Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion
Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success
Inform and influence our overall growth strategy
and working sessions to educate our customers and dig deep into new use cases of Notion
How You'll Work.
Team & Collaboration
Work cross functionally with sales partners to ensure adoption of Notion; partner with customers to help them succeed and grow
Process & Methodology
scaled program management
Full Job Description
ABOUT US: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. ABOUT THE ROLE: - Manage a large portfolio of customers in EMEA. - Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. - Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. - Work cross functionally with sales partners to ensure strong adoption of Notion. - Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. - Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. - Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success. - Inform and influence our overall growth strategy. WHAT YOU'LL ACHIEVE: - Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife https://twitter.com/DesertCrocs/status/1004845293018345472! - Help build the foundations of Customer Success at Notion: As an early membe
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