Airwallex
financial platform
ScaledCustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Scaled Customer Success Manager at Airwallex. Skills: customer success, account management, revenue growth, product adoption, customer engagement, data-driven insights, automation. own growth for a large portfolio of 1,000+ SME customers. leverage data-driven insights and automation to drive product adoption and revenue at scale”
What You'll Achieve.
drive product adoption and revenue at scale; turn passive users into power users; helping them unlock the full value of the Airwallex platform; drive customer engagement and revenue growth
Industry & Context.
solve systemic friction points in the customer journey; solve problems faster
What They're Looking For.
Must Have
2+ years’ experience in customer support, customer success, or account management in a fast‑growing tech startup or financial services business, Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets, Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities, Experience crafting compelling customer messaging and running automated, one‑to‑many outreach or lifecycle campaigns, Clear prioritization skills, knowing when to apply high‑touch outreach to top customers versus scalable, automated engagement for the broader portfolio
Nice to Have
Familiarity with lifecycle marketing, customer segmentation, and data-driven engagement strategies, Understanding of fintech products
What You'll Do.
own growth for a large portfolio of 1
leverage data-driven insights and automation to drive product adoption and revenue at scale
grow the existing customer base by using intent signals to trigger targeted outreach and running one-to-many campaigns
drive customer engagement and revenue growth through proactive lifecycle marketing
and strategic support
promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way
educate and drive engagement with our portfolio of customers to use the full range of Airwallex
collect and analyze customer feedback to enhance products
identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio
develop and execute data-driven lifecycle journeys to engage customers at key milestones
monitor intent signals and usage trends to trigger automated or semi-automated "save" and "expansion" campaigns
How You'll Work.
Team & Collaboration
work cross-functionally with teams across Sales, Product, Marketing, and Operations
Communication Scope
crafting compelling customer messaging
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial e
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