ScaleCustomerSuccessManager-DACH

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the role: We are seeking a Scaled Customer Success Manager to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform. As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement. Your Impact: Implement Engagement Strategies: Develop and execute engagement strategies, combining scalable digital plays (e.g., running webinars with customers, automated email campaigns, in-app messaging) with targeted 1:1 interactions to enhance product adoption and user engagement. Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction. Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform. Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion. Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR). Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company. Your Qualifications: 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management,