Wrike
SaaS
ScaleCustomerSuccessManager-DACH
Neural analysis suggests this role is
optimal for Mid candidates.
“Scale Customer Success Manager - DACH at Wrike. Skills: Scale Customer Success, Account Management, Digital Engagement. Develop and execute engagement strategies, combining scalable digital plays (e. g. , running webinars with customers, automated email campaigns, in-app messaging) with targeted 1: 1 interactions to enhance product adoption and user engagement. Drive product adoption and satisfaction using scalable approaches”
What You'll Achieve.
Maximize the value customers gain from the platform; Drive product adoption; Increase customer satisfaction; Identify opportunities for growth; Enhance product adoption and user engagement; Ensure customers realize the full value of the Wrike platform; Monitor customer health metrics; Recommend strategies for retention and growth (GRR and NRR)
Industry & Context.
Fluent in German and English
What They're Looking For.
Must Have
2+ Years of Experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry, Customer-Centric Mindset, Discipline and Organization, Curiosity and Learning, Digital Engagement Experience, Solid understanding of business processes and negotiation, particularly in an enterprise customer context, data driven mindset, Ability to communicate written and orally in German and English
Nice to Have
Experience in the SaaS industry
What You'll Do.
Develop and execute engagement strategies
combining scalable digital plays (e. g.
running webinars with customers
automated email campaigns
in-app messaging) with targeted 1: 1 interactions to enhance product adoption and user engagement
Drive product adoption and satisfaction using scalable approaches
Engage with customers through digital channels to ensure they realize the full value of the Wrike platform
Identify and nurture potential opportunities for account expansion
Monitor customer health metrics
and recommend strategies for retention and growth (GRR and NRR) using digital tools and analytics
Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company
How You'll Work.
Team & Collaboration
Collaborative
Communication Scope
Ability to communicate written and orally in German and English
Full Job Description
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the role: We are seeking a Scaled Customer Success Manager to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform. As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement. Your Impact: Implement Engagement Strategies: Develop and execute engagement strategies, combining scalable digital plays (e.g., running webinars with customers, automated email campaigns, in-app messaging) with targeted 1:1 interactions to enhance product adoption and user engagement. Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction. Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform. Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion. Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR). Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company. Your Qualifications: 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management,
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