SCManager-InboundPrograms,BRInboundOperations

Join our Inbound Excellence team and lead high-impact programs that transform how products flow into our fulfillment network. As a Supply Chain Manager for Inbound Programs and Friction Free, you will enable last-mile and middle-mile transportation solutions for inbound consolidation and eliminate systemic friction points that disrupt inbound shipment flow — including scheduling delays, appointment deletions, reschedules, and shipment redirections. This role is at the intersection of technology, transportation, and fulfillment operations, offering the opportunity to directly improve vendor and seller experience while reducing cost and complexity across the supply chain. You will serve as the primary point of contact between inbound operations and our retail and third-party seller fulfillment teams, ensuring seamless coordination and alignment on inbound programs. This is a high-visibility role where you will influence cross-functional stakeholders, design scalable solutions, and deliver measurable improvements to inbound reliability and efficiency. Key job responsibilities Enable last-mile and middle-mile transportation carriers for inbound consolidation programs, ensuring operational readiness and performance standards are met. Identify, quantify, and eliminate Amazon-driven inbound friction points, including appointment scheduling delays, shipment deletions, reschedules, and redirections that negatively impact vendor and seller experience. Serve as the primary point of contact for retail commercial and third-party seller fulfillment teams, building strong cross-functional relationships to align on inbound priorities and resolve escalations. Develop and maintain metrics, dashboards, and reporting mechanisms to track program performance, friction reduction progress, and inbound flow optimization. Design and implement process improvements and standard operating procedures that simplify inbound flows and enhance the vendor/seller experience. Partner with technology te