Satair
Satair-ITSupporter
Neural analysis suggests this role is
optimal for Professional candidates.
“Satair - IT Supporter at Satair. Skills: IT Support, ITIL Foundation, Documentation. Support colleagues with IT Incidents. Support colleagues with Service Requests”
What You'll Achieve.
Ensure users get technical problems resolved; Ensure users are running on a stable PC environment; Ensure Satair has a stable user platform; Ensure Satair has paid for all licenses
Industry & Context.
Troubleshooting and solving issues
Awareness of compliance risks, Commitment to act with integrity
What They're Looking For.
Must Have
Bachelor's Degree or 1+ years experience within IT Support, ITIL Foundation certified, Written skills that demonstrates structure, Broad understanding of IT (hardware, software, network, communication), Experience or understanding in network topics such as DHCP, Experience or understanding in network topics such as DNS, Experience or understanding in printer troubleshooting and Print Management, Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database), Experience with writing documentation, which will be required when writing Knowledge Articles
What You'll Do.
Support colleagues with IT Incidents
Support colleagues with Service Requests
Drive Major Incidents
Coordinate Major Incidents
Assist colleagues in Infrastructure & Operations
Ensure asset management
Ensure IAM activities
Resolve technical problems
Ensure stable PC environment
Manage client software composition
Monitor automatic jobs
Manage software licenses
Manage access control
Update hardware register
Update software register
Manage lending equipment
Participate in regional activities
How You'll Work.
Team & Collaboration
Work closely with Service Desks; Collaborate with different Service Desks; Assist staff with advice and guidance; Contribute in IT projects; Participate with input to improve stability
Communication Scope
Written skills
Process & Methodology
Participate in IT projects
Full Job Description
****Job Description:**** This job is based in Satair, if you want to know more about our business, please click [here](http://www.satair.com/career/satair-life) to find out more. **Job Objectives** * Supporting your colleagues with IT Incidents and Service Requests * Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved * Assist our colleagues in Infrastructure & Operations on tasks where hands are needed * Purchase equipment and ensure asset management is done according to our processes * Ensure that IAM activities are done with proper attention and care * Capture and share knowledge through written Knowledge Articles * Work closely with the different Service Desks within the organization of Airbus **Job Responsibilities** * Ensure that users get technical problems resolved as soon as possible * Ensure that users are running on a stable and supported PC environment * Ensure that Satair has a stable and updated user platform that fits the overall business requirements * Manage client software composition and version through official tools * Monitor automatic jobs and resolve or escalate any issues * Monitor hardware and interfaces to external parties * Manage software and ensure that Satair has paid for all licenses in use * Manage printer setup and other peripheral equipment and support it * Manage PC security and access control including security on portable PCs, virus check, disk encryption etc. * Ensure procurement of IT equipment * Keep hardware and software register updated * Ensure management of PC pool and other lending equipment * Actively participate in regional activities identified and described by central IT ****Secondary Responsibilities**** * Participate in troubleshooting and solving issues on the central IS/IT solution * Assist staff with advice and guidance in the use of the Satair’s systems * Prepare and create documentation for Satair systems * Participate
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