Satair Pte Ltd
Satair-ITSupporter
Neural analysis suggests this role is
optimal for Entry Level candidates.
“Satair - IT Supporter at Satair Pte Ltd. Skills: IT Support, Incident Management, Service Request Management. Support IT Incidents. Support Service Requests”
Industry & Context.
Analytical ability; Root cause analysis; Troubleshooting
24/7 IT Support availability
What They're Looking For.
Must Have
Bachelor's Degree or 3+ years experience, ITIL Foundation certified, Used to working in an ITSM tool, Work experience with Microsoft Active Directory, Broad understanding of IT, Printer troubleshooting and Print Management, Experience with IT Asset Life Cycle Management, Experience with writing documentation, Familiar with network topics, Written skills that demonstrates structure, Customer-minded, team player, Good analytical ability, Ability to balance and align varying interests, Diplomatic sense, Ability to work in an international context, Ability to articulate to audiences, Ability to organize, manage multiples priorities, work well under pressure, Independent, patience and willingness to learn, Self-motivated, proactive, self-discipline, service mindset, Act as a role model
Nice to Have
3+ years experience within IT Support
What You'll Do.
Support Service Requests
Drive Major Incidents
Coordinate Major Incidents
Resolve Major Incidents
Assist Infrastructure & Operations
Provide IT technical support
Configure IT equipment
Maintain IT equipment
Troubleshoot IT equipment
Manage equipment procurement
Ensure asset management
Support IT problem management
Support Change Requests
Ensure IAM activities
Write Knowledge Articles
Work with Service Desks
Improve service delivery
Handle complex IT issues
Handle complex IT requests
Give feedback to junior IT Supporters
Ensure users get technical problems resolved
Ensure users running on stable PC environment
Ensure users running on supported PC environment
Ensure Satair has stable user platform
Ensure Satair has updated user platform
Manage client software composition
Manage client software version
Monitor automatic jobs
Ensure Satair has paid for licenses
Manage peripheral equipment
Support printer setup
Support peripheral equipment
Manage access control
Manage security on portable PCs
Manage disk encryption
Ensure procurement of IT equipment
Keep hardware register updated
Keep software register updated
Ensure management of PC pool
Ensure management of lending equipment
Participate in regional activities
Ensure availability in 24/7 IT Support
Take part in projects
Foster outside/in perspective
Advertise outside/in perspective
Own areas of responsibility
Lead areas of responsibility
Manage areas of responsibility
Facilitate training sessions
Facilitate knowledge sharing sessions
Promote work instructions
Provide assistance to colleagues
Ensure successful onboarding
Ensure successful training
Lead incident response
Lead root-cause analysis
Participate in troubleshooting
Solve issues on central IS/IT solution
Assist staff with advice
Assist staff with guidance
Prepare documentation
Participate in technical documentation
Participate in documentation of operational procedures
Participate in improving service
Participate with input to improve stability
Raise Problem Tickets
How You'll Work.
Team & Collaboration
Work closely with Service Desks; Cross-functional teams; International context
Communication Scope
Written skills; Articulate to audiences
Process & Methodology
Project management, Initiative management
Full Job Description
****Job Description:**** This job is based in Satair, if you want to know more about our business, please click [here](http://www.satair.com/career/satair-life) to find out more. ****Job Objectives**** * Support local and global IT Incidents and Service Requests * Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved * Assist our colleagues in Infrastructure & Operations on tasks where hands are needed * Provide IT technical support to users including installation, configuration, maintenance and troubleshooting. * Manage equipment RFQ and procurement, ensure asset management is done according to our processes * Manage inventory and IT assets * Pick up, resolve, update, close incidents and service requests tickets. * Support IT problem management and Change Requests. * Ensure that IAM (Identity and Access Management) activities are done with proper attention and care * Capture and share knowledge through written Knowledge Article * Work closely with the different Service Desks within the organization of Airbus * Provide familiarization training to business users in regards to IT tools, devices and services. * Contribute to constantly improving service delivery, processes and procedures workflow. ****Job Responsibilities**** * Handle primarily complex IT issues/requests, and ensures feedback is given to junior IT Supporters, on how to approach less complex issues * Ensure that users get technical problems resolved as soon as possible * Ensure that users are running on a stable and supported PC environment * Ensure that Satair has a stable and updated user platform that fits the overall business requirements * Manage client software composition and version through official tools * Monitor automatic jobs and resolve or escalate any issues * Monitor hardware and interfaces to external parties * Manage software and ensure that Satair has paid for all licenses in use * Manage printer
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