XP Power
Finance / FinServ
SAPSupportAnalyst
Neural analysis suggests this role is
optimal for entry candidates.
“SAP Support Analyst at XP Power. Skills: SAP Finance, SAP Support. End‑to‑end resolution of SAP system issues. Applying robust governance over system changes and enhancements”
What You'll Achieve.
Deliver the ultimate experience for our customers and our people
Industry & Context.
Capabable of targeted, detailed investigations; Identifying a solution; Understanding the wider impacts on the process; Investigate issues and changes through to resolution; Questioning the response received from a 3rd party at a technical and process level; Engaging in a meaningful discussion and meetings to help direct the needed resolution
Hybrid shift pattern covering UK and US time zones
What They're Looking For.
Must Have
Transaction & User Support in a core SAP function, Change & Request Support in core SAP function, Process & Design in core SAP function, Cross functional data flow, Third Party Management / Engagement, Previous experience of working in a support environment in a helpdesk role, Experience using a ticket system for managing incoming support requirements and how this aligns to the principles of ITIL
Nice to Have
working knowledge of other SAP modules such as MM, SD, PP, and related areas
What You'll Do.
End‑to‑end resolution of SAP system issues
Applying robust governance over system changes and enhancements
Driving continuous service and process improvement across the platform
Support and enhance our SAP landscape
Operate within a hybrid shift pattern covering UK and US time zones
How You'll Work.
Team & Collaboration
Work closely with the wider team; Work with others to develop non-standard changes; Work with multifunctional teams; Engage with people in other countries; Collaborate
Communication Scope
Great communicator; Ability to present complex problems in a simple manner and to a non-technical audience; Ability to engage with stakeholders at all levels including directors
Full Job Description
XP Power is a global leader in providing essential power solutions to the Healthcare, Technology and Industrial markets. We are a fast-growing business, based in numerous locations across North America, Asia and Europe, and are listed as a FTSE 250 company on the London Stock Exchange. We are extremely proud and committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed, and Integrity. We are looking for self-motivated professionals who thrive in dynamic environments. Joining our team means you will work in a high performing global company where employees collaborate and strive to make XP Power the first-choice power solutions provider delivering the ultimate experience for our customers and our people. XP Power is seeking an SAP Support Analyst with strong experience in SAP Finance, ideally complemented by working knowledge of other SAP modules such as MM, SD, PP, and related areas, to join our Global SAP Support Team. The successful candidate will operate within a hybrid shift pattern covering UK and US time zones, working closely with the wider team to support and enhance our SAP landscape. The team is responsible for the end‑to‑end resolution of SAP system issues, applying robust governance over system changes and enhancements, and driving continuous service and process improvement across the platform. ## Qualifications * Transaction & User Support in a core SAP function - Capable of targeted, detailed investigations, identifying a solution and ideally understanding the wider impacts on the process whilst engaging with other resources to ensure all elements are resolved * Change & Request Support in core SAP function - Collects requirements and completes approved configuration changes. Has the ability to work with others to develop non-standard changes, managing the change through the approved governance process * Process & Design in core SAP function - Understands the core business process and how it aligns to SAP. Assists in discussions
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