XP Power

Finance / FinServ

SAPSupportAnalyst

valenzuela, national capital region, philippines FULL TIME Remote Friendly
The Brief

“SAP Support Analyst at XP Power. Skills: SAP Finance, SAP Support. End‑to‑end resolution of SAP system issues. Applying robust governance over system changes and enhancements”

What You'll Achieve.

Deliver the ultimate experience for our customers and our people

Industry & Context.

Finance / FinServ
Problems you'll solve

Capabable of targeted, detailed investigations; Identifying a solution; Understanding the wider impacts on the process; Investigate issues and changes through to resolution; Questioning the response received from a 3rd party at a technical and process level; Engaging in a meaningful discussion and meetings to help direct the needed resolution

Eligibility Requirements

Hybrid shift pattern covering UK and US time zones

What They're Looking For.

Must Have

Transaction & User Support in a core SAP function, Change & Request Support in core SAP function, Process & Design in core SAP function, Cross functional data flow, Third Party Management / Engagement, Previous experience of working in a support environment in a helpdesk role, Experience using a ticket system for managing incoming support requirements and how this aligns to the principles of ITIL

Nice to Have

working knowledge of other SAP modules such as MM, SD, PP, and related areas

What You'll Do.

End‑to‑end resolution of SAP system issues

Applying robust governance over system changes and enhancements

Driving continuous service and process improvement across the platform

Support and enhance our SAP landscape

Operate within a hybrid shift pattern covering UK and US time zones

How You'll Work.

Team & Collaboration

Work closely with the wider team; Work with others to develop non-standard changes; Work with multifunctional teams; Engage with people in other countries; Collaborate

Communication Scope

Great communicator; Ability to present complex problems in a simple manner and to a non-technical audience; Ability to engage with stakeholders at all levels including directors

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