PwC Poland
SAPServiceDeliveryManager
“SAP Service Delivery Manager at PwC Poland. Skills: SAP Service Delivery Management, IT Service Management, Cross-functional Coordination, Vendor/Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. Supervise and coordinate IT service management and delivery processes for assigned clients, focusing on SAP technology.. Lead cross-functional teams of SAP consultants, developers, and business users to align service outcomes with business objectives.”
What You'll Achieve.
Ensure high-quality delivery of incident, problem, and change management processes.; Monitor SLAs and KPIs, report performance.
Industry & Context.
problem-solving and analytical skills; resolving complex issues effectively
What They're Looking For.
Must Have
At least 5 years of experience in SAP S/4HANA enhancements, service management, or application support roles within large-scale SAP landscapes., Excellent communication skills in English., Proven expertise in ITIL-based service management processes (Incident, Problem, Change, Release, SLA management)., knowledge of SAP modules and technical components (e. g. , SAP Basis, Fiori, ABAP) and a solid understanding of SAP architecture., Experience in stakeholder management and resolving complex issues effectively., Ability to lead cross-functional teams and coordinate multiple service streams., problem-solving and analytical skills with a focus on continuous improvement., Leadership and team management capabilities., Understanding of ITIL and agile methodologies., Familiarity with ITSM tools (advanced user perspective)., Bachelor’s degree in IT, Computer Science, or a related field., proficiency in using new technologies and AI‑based tools in your daily work (e. g. task automation, information analysis, content creation).
Nice to Have
ITIL Foundation Certification.
What You'll Do.
Supervise and coordinate IT service management and delivery processes for assigned clients
focusing on SAP technology.
Lead cross-functional teams of SAP consultants
and business users to align service outcomes with business objectives.
Ensure high-quality delivery of incident
and change management processes within SAP S/4HANA and related landscapes.
Manage SAP AMS operations
ensuring compliance with service descriptions and client requirements.
Identify and implement process improvements to enhance service quality and efficiency.
Actively manage ITSM processes—resolve incidents
and manage problems effectively.
Participate in or co-lead service transitions for new clients
including knowledge transfer and compliance with best practices such as ITIL.
Monitor SLAs and KPIs
and manage team capacity and competence.
Ensure compliance with corporate policies and standards.
How You'll Work.
Team & Collaboration
Lead cross-functional teams of SAP consultants, developers, and business users.; Coordinate multiple service streams.; Experience in stakeholder management and resolving complex issues effectively.
Communication Scope
Excellent communication skills in English.
Process & Methodology
Service transitions for new clients
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