Spinnaker Support
enterprise software support
SAPSeniorSolutionArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“SAP Senior Solution Architect at Spinnaker Support. Skills: SAP Solution Architecture, Technical Sales Support, Customer Advisory. Work collaboratively with Account Executives. Act as technical and security subject matter expert”
What You'll Achieve.
Ensure they receive exceptional, customized services that clear the way for their operational success; Translate their technical stack into solutions; Fulfil their business transformations well into the 2040's; Frame stories and interpret technology challenges into real business solutions and outcomes; Drive both technical and financial aspects of the solution; Ensure high-quality and timely submissions
Industry & Context.
Excellent problem-solving skills; Ability to listen and work with customers to fully understand the problem or gap; Ability to think rationally and creatively to identify opportunities in challenges; Adept at transforming challenges into effective solutions; Anticipates challenges and proactively works to resolve them
Works in the UK
What They're Looking For.
Must Have
Experience in a customer-facing role such as consultant, solutions engineer or solutions architect, Excellent problem-solving skills, Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution, Excellent presentation, communication and soft skills with the ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience, Ability to think rationally and creatively in order to identify opportunities in challenges, Excellent product knowledge (mainly around ECC, S/4HANA) from 10+ years’ experience, Thorough understanding of the roadmap for SAP - RISE/GROW, including the advantages and disadvantages of moving to RISE, Proficient in Netweaver/ABAP Platform, BOBJ, MES, other SAP technologies, Well-versed with industry specific IT processes within SAP, Demonstrates an excellent attitude towards challenges, adept at transforming them into effective solutions, Solid awareness of SAP Cloud strategies, Good knowledge and/or experience with SAP application security as well as technical security around the BASIS tech stack
Nice to Have
Nice to have experience in SaaS platforms such as BTP
What You'll Do.
Work collaboratively with Account Executives
Act as technical and security subject matter expert
Advocate technical capabilities
Participate in sales process
Perform prospect technical landscape and spend analysis
Develop technical solutions
Address all technical concerns
Support third party support and managed services sales pursuits
Advise customers on alternate methods of support
Frame stories and interpret technology challenges
Contribute to commercial aspects of the solution
Draft support spend estimates and cost prediction models
Drive technical and financial aspects of the solution
Adapt to new challenges
Develop processes and frameworks
Read the audience in conversations
Tailor talk track or responses
Learn and collaborate with peers
Support other regions
Grasp new or unfamiliar concepts
Respond to last-minute or ad hoc requests
and actionable responses
Build and maintain strong relationships with partners
and collaborate on RFP/RFI/RFQ exercises
Anticipate challenges and proactively resolve them
Identify gaps in messaging
Create quality collateral
Command credibility with prospects and partners
Build trust and influence
Gain understanding of SAP security approach
Serve as a trusted security advisor
Advise peers in sales
Work across a broad range of industries
Work with unique and different customer sets
Thrive working as a team
Shine working on your own
Continuously learn and enhance contributions
How You'll Work.
Team & Collaboration
Work collaboratively with Spinnaker Support Account Executives; Work with experienced professionals; Work with a team adept at problem solving; Collaborate with peers and colleagues; Coordinate with internal and external stakeholders; Thrive working as a team
Communication Scope
Excellent presentation, communication and soft skills; Ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience; Ability to read the audience in conversations; Able to tailor your talk track or responses accordingly
Process & Methodology
Lead, own, and collaborate on RFP/RFI/RFQ exercises, Ensure high-quality and timely submissions, Anticipate challenges and proactively works to resolve them
Full Job Description
Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware. Spinnaker Support has an immediate opening for a Solution Architect (SA) to join our team in the UK. The primary focus of a SA is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SA will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike. This SA will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits. RESPONSIBILITIES This is an exciting and broad role where your voice will be at the forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers to translate their technical stack into solutions. You will be working with experienced professionals who have worked, in majority of cases, for over 20+ years with SAP technology and with a team adept at problem solving with a customer centric approach to servi
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