Spinnaker Support
enterprise software support
SAPSeniorSolutionArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“SAP Senior Solution Architect at Spinnaker Support. Skills: SAP Solution Architecture, Sales Process Support, Technical Expertise. Work collaboratively with Account Executives. Act as technical and security subject matter expert”
What You'll Achieve.
Ensure exceptional, customized services; Clear the way for operational success; Translate technical stack into solutions; Fulfil business transformations; Deliver thoughtful, tailored, and actionable responses; Build strong, lasting relationships; Ensure high-quality and timely submissions; Build trust and influence
Industry & Context.
Excellent problem-solving skills; Ability to work with customers to understand problems; Ability to work with customers to identify gaps; Ability to think creatively to identify opportunities in challenges; Adept at transforming challenges into effective solutions; Proactively works to resolve challenges
What They're Looking For.
Must Have
Experience in a customer-facing role, Excellent problem-solving skills, Ability to listen and work with customers, Excellent presentation, communication and soft skills, Ability to think rationally and creatively, Excellent product knowledge (mainly around ECC, S/4HANA), Thorough understanding of the roadmap for SAP - RISE/GROW, Proficient in Netweaver/ABAP Platform, BOBJ, MES, other SAP technologies, Well-versed with industry specific IT processes within SAP, Solid awareness of SAP Cloud strategies, Good knowledge and/or experience with SAP application security, Good knowledge and/or experience with technical security around the BASIS tech stack
Nice to Have
Exposure to Oracle, Exposure to VMware, Experience in SaaS platforms such as BTP
What You'll Do.
Work collaboratively with Account Executives
Act as technical and security subject matter expert
Advocate technical capabilities and value proposition
Participate in sales process
Perform prospect technical landscape analysis
Perform prospect spend analysis
Develop technical solutions
Address all technical concerns
Support third party support sales
Support managed services sales
Advise customers on alternate support methods
Frame stories and interpret technology challenges
Draft support spend estimates
Draft cost prediction models
Drive technical aspects of solution
Drive financial aspects of solution
Adapt to new challenges
Develop processes and frameworks
Read the audience in conversations
Tailor talk track or responses
Learn and collaborate with peers
Support other regions
Respond to ad hoc requests
Deliver thoughtful responses
Build relationships with partners
Lead RFP/RFI/RFQ exercises
Anticipate challenges
Identify gaps in messaging
Create quality collateral
Build trust and influence
Gain understanding of SAP security
Serve as security advisor
Advise peers in sales
Work across broad range of industries
Work across different customer sets
Continuously learn and enhance contributions
How You'll Work.
Team & Collaboration
Work collaboratively with Spinnaker Support Account Executives; Work with experienced professionals; Collaborate with peers and colleagues; Coordinate with internal and external stakeholders; Work across different time zones; Thrive working as a team
Communication Scope
Excellent communication skills; Articulate Spinnaker message to technical audience; Articulate Spinnaker message to non-technical audience; Articulate Spinnaker message to CxO level audience
Process & Methodology
Lead, own, and collaborate on RFP/RFI/RFQ exercises, Ensure high-quality and timely submissions
Full Job Description
Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware. Spinnaker Support has an immediate opening for a Senior Solution Architect (SSA) to join our team in South Africa working with customers across EMEA. The primary focus of an SSA is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SSA will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike. This SSA will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits. RESPONSIBILITIES This is an exciting and broad role where your voice will be at the forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers to translate their technical stack into solutions. You will be working with experienced professionals who have worked, in majority of cases, for over 20+ years with SAP technology and with a team adept at prob
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