SAPS/4HANAOrdertoBilling(SD)

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. In this role, your day-to-day activities will include: * Monitoring ServiceNow incident queues for your assigned functional areas * Performing initial evaluation and triage of support tickets * Communicating directly with impacted users to understand reported issues * Analyzing issues and determining the appropriate path to resolution * Performing SAP configuration changes as needed to resolve break/fix issues * Coordinating with technical teams when development or cross-functional support is required * Working with business users to validate solutions and capture test evidence * Documenting analysis, actions taken, and resolution details in accordance with support processes ## Qualifications * BA/BS degree in Computer Science, Engineering, Information Technology, or a related field * 5 to 8 years of experience in an SAP-related IT role * Exposure to S/4HANA and ECC is preferred * Experience with NACE output determination, BRF+ and PPF * Experience with ALE / IDOC inbound and outbound integration * Experience with modern event-based, SAP API integration is preferred * Hands-on experience supporting SAP IM (Inventory Management), EWM, LE (Logistics Execution), and TM modules * Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations Knowledge/Skills/Competencies * Excellent written and verbal communication skills in English * Strong knowledge of SAP logistics processes and concepts, including delivery creation, route determination