Endava
Information Technology And Services
SAPS/4HANAOrdertoBilling(SD)
“SAP S/4HANA Order to Billing (SD) at Endava. Skills: SAP S/4HANA, Order to Billing, Logistics Execution. Monitor ServiceNow incident queues. Perform initial evaluation of support tickets”
Industry & Context.
analytical skills; problem-solving skills
What They're Looking For.
Must Have
BAS degree in Computer Science, 5 to 8 years of experience in an SAP-related IT role
Nice to Have
Exposure to S/4HANA and ECC, Experience with modern event-based, SAP API integration, Preferred experience supporting Oil and Gas, Preferred experience supporting Process Industry, Preferred experience supporting Consumer Packaged Goods (CPG) organizations
What You'll Do.
Monitor ServiceNow incident queues
Perform initial evaluation of support tickets
Perform triage of support tickets
Communicate with impacted users
Understand reported issues
Determine path to resolution
Perform SAP configuration changes
Coordinate with technical teams
Work with business users
Capture test evidence
Document actions taken
Document resolution details
How You'll Work.
Team & Collaboration
technical teams; business users; cross-functional stakeholders
Communication Scope
Written communication; Verbal communication
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