Company
Technology
SAPProductDeliveryTransition&SupportEnablementEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“SAP Product Delivery Transition & Support Enablement Engineer. Skills: SAP, Transition management, Knowledge transfer, LATAM tax. Drive structured transition activities. Drive enablement activities”
Industry & Context.
Problem-solving; Issue triage; Problem resolution; Root cause analysis
What They're Looking For.
Must Have
10+ years SAP experience, SAP configuration experience, Functional analysis experience, Technical troubleshooting experience, LATAM or Brazil tax requirements experience, Transition management experience, Knowledge transfer experience, AMS experience, L4 support experience, Product delivery experience, Create structured documentation, Process flows documentation, KT guides documentation, Support frameworks documentation, Agile/Scrum environments experience, Distributed global teams collaboration, Analytical skills, Problem-solving skills, Communication skills, Operate under pressure, Fluency in Portuguese, Fluency in English
Nice to Have
SAP debugging knowledge, ABAP knowledge, JIRA experience
What You'll Do.
Drive structured transition activities
Drive enablement activities
Ensure SAP solutions handover
Maintain operational continuity
Maintain operational stability
Coordinate transition activities
Ensure structured handovers
Ensure predictable handovers
Lead knowledge transfer sessions
Document knowledge transfer sessions
Ensure full coverage of SAP Brazil Tax Reform
Develop transition plans
Maintain transition plans
Maintain KT materials
Develop support playbooks
Maintain support playbooks
Develop operational documentation
Maintain operational documentation
Support hypercare phases
Assist with issue triage
Assist with escalation coordination
Assist with cross-functional problem resolution
Ensure solution readiness
Ensure test alignment
Ensure clear functional understanding
Identify gaps in transition processes
Recommend enhancements to tools
Recommend enhancements to frameworks
Recommend enhancements to delivery practices
How You'll Work.
Team & Collaboration
Global Product Delivery; Global Support Delivery; AMS teams; QA teams; Professional Services teams; Scrum teams; Kanban teams; Support teams; Distributed global teams
Communication Scope
Cross-functional communication; Engage stakeholders
Process & Methodology
Agile, Scrum, Kanban
Full Job Description
## Accountabilities This role is responsible for driving structured transition and enablement activities that ensure SAP solutions—especially Brazil Tax Reform deliverables—are effectively handed over from product delivery to support and AMS teams, while maintaining operational continuity and stability. Coordinate end-to-end transition activities between Global Product Delivery, Global Support Delivery, AMS, QA, and Professional Services teams, ensuring structured and predictable handovers. Lead and document knowledge transfer sessions, ensuring full coverage of SAP Brazil Tax Reform processes, configurations, integrations, and support scenarios. Develop and maintain transition plans, KT materials, support playbooks, and operational documentation to enable long-term supportability. Support hypercare phases by assisting with issue triage, escalation coordination, and cross-functional problem resolution during and after go-live. Act as a liaison across Scrum, Kanban, QA, and support teams to ensure solution readiness, test alignment, and clear functional understanding. Contribute to continuous improvement by identifying gaps in transition processes and recommending enhancements to tools, frameworks, and delivery practices. Requirements This role requires extensive SAP experience combined with strong coordination, documentation, and cross-functional communication skills, particularly in LATAM regulatory and tax environments. 10+ years of SAP experience in FI, MM, or SD, with strong exposure to SAP configuration, functional analysis, or technical troubleshooting. Proven experience in SAP environments supporting LATAM or Brazil-specific tax and regulatory requirements (e.g., IBS, CBS). Background in transition management, knowledge transfer, AMS, L4 support, or product delivery environments. Strong ability to create structured documentation including process flows, KT guides, and support frameworks. Experience working in Agile/Scrum environments and collaborating with di
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