PwC Poland
SAPHCMSpecialist
“SAP HCM Specialist at PwC Poland. Skills: SAP HCM, problem analysis, system configuration, client support, ticket trend analysis, minor project execution, documentation, integration monitoring. Provide support to address and resolve tickets within SAP HCM, ensuring timely and effective solutions.. Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.”
What You'll Achieve.
ensuring timely and effective solutions; ensuring customer satisfaction and trust; identify recurring issues and potential improvements; ensuring alignment with business goals; ensure transparency and knowledge sharing across teams; ensure smooth data flow and address any discrepancies quickly
Industry & Context.
analytical skills to diagnose issues and develop effective solutions for complex problems.; Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.
What They're Looking For.
Must Have
Bachelor's degree in information technology, Business Administration, or related field., General knowledge of the integration processes of 3rd party systems with the SAP HR module is important., General Knowledge of SAP HCM platform, including its functionality and capabilities., Ability to monitor and manage interfaces between SAP HCM and third-party systems, with a focus on ensuring data integrity and flow across various types of integrations such as: Employee data transfer, Organizational data, Cost Center, Absences and Wage Types data handling, General Ledger (GL) File transfer to SAP, Travel and Expenses (TnE) Additional Payments, SEPA XML files for secure payments processing., analytical skills to diagnose issues and develop effective solutions for complex problems., Ability to maintain and enhance customer relationships through effective communication and support., Familiarity with ticket management systems to track and manage support requests efficiently., Understanding of project management principles to successfully manage small-scale projects and changes., Excellent communication skills to interact with team members and clients, both verbally and in writing., Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies., Ability to work independently and manage multiple priorities., Very good command of English, both spoken and written.
Nice to Have
Basic knowledge of Zalaris People Hub as a plus, to understand its integration and functionalities within HR processes., SAP certifications in relevant modules (preferred)., Understanding of ITIL principles and the overall managed service process., Knowledge of German will be an additional advantage., proficiency in using new technologies and AI‑based tools in your daily work (e. g. , task automation, information analysis, content creation).
What You'll Do.
Provide support to address and resolve tickets within SAP HCM
ensuring timely and effective solutions.
Conduct detailed problem analysis to diagnose issues thoroughly
understand root causes
and configure SAP systems to develop effective solutions.
Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow.
Foster relationships with clients by addressing support topics promptly and effectively
ensuring customer satisfaction and trust.
Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
ensuring alignment with business goals.
Maintain comprehensive documentation of support issues
and project changes to ensure transparency and knowledge sharing across teams.
Monitor integrations between third-party systems and SAP HCM to ensure smooth data flow and address any discrepancies quickly.
How You'll Work.
Team & Collaboration
Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow.; Interact with team members and clients, both verbally and in writing.
Communication Scope
Excellent communication skills to interact with team members and clients, both verbally and in writing.; Ability to maintain and enhance customer relationships through effective communication and support.
Process & Methodology
Understanding of project management principles to successfully manage small-scale projects and changes., Lead and execute minor projects and system changes
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