SAP Customer Service
SAPCustomerService-BusinessSystemsAnalyst
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“SAP Customer Service - Business Systems Analyst at SAP Customer Service. Skills: SAP Customer Service (CS), SAP Sales and Distribution (SD), Quote to Cash (QTC). Support and enhance the end-to-end Quote to Cash (QTC) cycle. Deliver high-quality SAP solutions”
What You'll Achieve.
Delivering high-quality SAP solutions; Align with customer service and commercial business processes; Ensure system stability, scalability, and operational excellence; Enhance customer service operations and order-to-cash efficiency
Industry & Context.
analytical, troubleshooting, and root cause analysis skills; Perform root cause analysis for production issues; Troubleshooting; break-fix resolution
Provide on-call support for critical priority issues when required, Works on assignments of moderate scope requiring analytical evaluation and solution design, Operates with minimal supervision while managing day-to-day deliverables, This role is not eligible for visa sponsorship.
What They're Looking For.
Must Have
Minimum of 2+ years of experience supporting SAP Customer Service, Bachelor’s degree or equivalent work experience
Nice to Have
SAP certification in Customer Service or Sales & Distribution, Additional experience in SAP Sales & Distribution, Experience supporting Quote to Cash processes in a global environment, Exposure to Salesforce CRM and cross-system integrations, Exposure to S/4HANA project
What You'll Do.
Support and enhance the end-to-end Quote to Cash (QTC) cycle
Deliver high-quality SAP solutions
Drive continuous improvement
Ensure system stability
and operational excellence
and document business requirements
Translate business requirements into detailed functional specifications
Configure and support SAP Customer Service (service orders
Configure and support SAP Sales & Distribution (order management
and deployment of SAP solutions
Perform root cause analysis for production issues
Implement sustainable
Provide day-to-day application support
and break-fix resolution
Participate in integration testing with external systems
Identify and recommend process improvements
Develop and maintain functional documentation
and support procedures
Support Agile/Scrum delivery methodologies
Participate in sprint planning
and release activities
Manage multiple priorities
Meet stakeholder expectations
Provide on-call support for critical priority issues
How You'll Work.
Team & Collaboration
Collaborate with business stakeholders and cross-functional teams; Partner with product owners and technical teams; Builds collaborative working relationships internally and externally
Communication Scope
Effective communication and stakeholder management skills; Ability to translate technical solutions into business-friendly language
Process & Methodology
Manage multiple priorities, Support Agile/Scrum delivery methodologies, Participate in sprint planning, testing cycles, and release activities
Full Job Description
What if the work you did every day could impact the lives of people you know? Or all of humanity? ## At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. ## Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. ## ### **Summary:** The Business Systems Analyst will leverage strong functional expertise in SAP Customer Service (CS) and SAP Sales and Distribution (SD) to support and enhance the end-to-end Quote to Cash (QTC) cycle. This role is responsible for delivering high-quality SAP solutions that align with customer service and commercial business processes. The analyst will drive continuous improvement, standardization, and best practices across global teams while ensuring system stability, scalability, and operational excellence. Exposure to Salesforce CRM will support cross-platform alignment and integration initiatives. ### **Key Responsibilities** * Collaborate with business stakeholders and cross-functional teams to gather, analyze, and document business requirements in a fast-paced global environment. * Translate business requirements into detailed functional specifications for projects, enhancements, and production support activities. * Configure and support SAP Customer Service (service orders, service contracts, warranties, repairs) and SAP Sales & Distribution (order management, pricing, billing, shipping, returns). * Partner with product owners and technical teams in the design, testing, and deployment of SAP solutions while leveraging standard SAP capabilities. * Perform root
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