Satair
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SAPC4C&SDITSystemsAnalyst
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“SAP C4C & SD IT Systems Analyst at Satair. Skills: SAP C4C, SAP SD, CRM, ERP. Maintain, configure, and develop CRM system. Optimize customer lifecycle”
What You'll Achieve.
Optimize our customer lifecycle; Safeguard our core backend systems; Guarantee our business-critical order intake processes run smoothly; Secure flawless data exchange for the Satair Market portal; Ensure solutions align with our customer experience (CX) goals
Industry & Context.
Analytical Problem-Solving; Process-oriented mindset; Isolating data synchronization anomalies
What They're Looking For.
Must Have
Bachelor’s degree in IT, Computer Science, Business Administration, or a related technical/commercial field, Minimum 5+ years of hands-on functional experience across SAP ecosystems, 5+ years of direct experience configuring SAP Sales & Service Cloud (C4C), Proven functional and technical proficiency executing end-to-end configurations, process design, and blueprinting inside the SAP SD module, Exceptional communication, presentation, and stakeholder management skills in English
Nice to Have
S/4HANA transformation experience
What You'll Do.
and develop CRM system
Optimize customer lifecycle
Manage projects within SD area
Configure changes in SAP SD
Safeguard core backend systems
Support B2B Satair Market portal
Oversee CRM maintenance and configuration
Deliver CRM enhancements and support
Gather and analyze business requirements
Map requirements to SAP CRM functionalities
Configure sales processes
Configure service processes
Steer external partner on customizations
Act as internal counterpart for development
Stay current on SAP roadmap
Design and implement SAP SD solutions
Prepare blueprints and configuration rules
Manage functional projects and enhancement tracks
Build and maintain backend changes
Mitigate risk for order intake
Align configuration flows with Digital
Secure data exchange for portal
Execute functional unit testing
Support business users during UAT
How You'll Work.
Team & Collaboration
Work in alignment with digital team; Partner tightly with internal Digital department; Work independently within the AMS team; Maintain tight, proactive alignments with cross-functional digital teams; Collaborate across functions, sites and cultures
Communication Scope
Exceptional communication; Presentation skills; Stakeholder management skills; Consultative approach communication skills; Challenge business requirements; Lead workshops
Process & Methodology
Manage projects, Project management ownership, Drive smaller to mid-sized IT projects
Full Job Description
****Job Description:**** **_Join our SAP Team in Copenhagen_** **Be the Dual-Hatted Front Runner for Commercial & ERP Excellence.** Are you an exceptionally skilled SAP professional who thrives at the intersection of modern cloud frontends and core backend logic? We are looking for an **IT Systems Analyst** to join our team in Ørestaden. In this role, you won't just look at systems from a distance, you will be the ultimate functional authority. We need a front runner who can seamlessly bridge the gap between our cutting-edge customer experience strategies and our deep ERP backend architecture. Joining our high-caliber SAP Application Management department, you will be the core anchor driving strategic projects, and ensuring our end-to-end commercial landscape runs at full throttle. **What the job** In this unique position, you will split your expertise across two core pillars: acting as the primary internal owner for our CRM platform (SAP Sales & Service Cloud / C4C) and serving as an active functional expert within our SAP AMS team for SAP SD (Sales & Distribution). * The CRM Pillar: You will maintain, configure, and develop our CRM system to optimize our customer lifecycle. For heavier technical tasks and deep development, you will have the backing of our global external implementation partner. * The SAP SD Pillar: You will be an active member of our SAP AMS team, managing projects within the SD area and configuring changes. Your primary mission here is to safeguard our core backend systems so that daily order intake remains completely undisturbed. * The Digital Bridge: Simultaneously, you will be working in close alignment with our digital team to support our B2B Satair Market portal when it comes to backend synchronisation. **Your main responsibilities includes:** _CRM Management (SAP CX Sales & Service Cloud)_ * Overseeing the day-to-day maintenance, configuration, and functional evolution of SAP Sales Cloud and Service Cloud to deliver enhancements and support
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