SAPBusinessProcessExpert

**Job Title:** SAP Business Process Expert **Location:** Aspect House, Blantyre (Hybrid) **Salary:** From**** £59,200 per annum + up to 15% bonus, private health cover + other excellent benefits **Closing Date:** 21.06.2026 ** _Help us create a better future, quicker_** ScottishPower’s SAP Business Process Experts play a key role in driving our roadmap of improvements to help deliver the best possible experience to our customers. In this role, you will be responsible for delivering significant system and process changes to support business improvements within the Complaints teams, spanning across multiple technologies and 3rd party vendors and supporting both Energy and new product customer journeys. We are looking for IT professionals with strong technical and stakeholder management skills to join our Complaints Business Transformation team. **_What you’ll be doing_** You’ll be responsible for ensuring that systems in place for complaint and service management derive maximum efficiency and effectiveness for end users. Your role will focus on identification of issues that lead to complaints or cause complaint resolution to be elongated with a view to eradicating and improving all systems and processes within your focus area, including end-to-end customer journeys across Energy and telecommunications. You will support large cross business projects to deliver new solutions to ensure customer experience and complaints are a key focus. You will be devising business requirement documents for complex changes and managing senior stakeholders, developers and testers to drive forward system and process improvements. You will also develop programmes that support automations of basic processes at all enhancing the customer experience. Your key focus will be providing robust and innovative solutions to meet the fast-moving needs of the business. **_What you’ll bring_** _Minimum Qualifications and Experience:_ * Bachelor's degree in Computer Engineering, Computer Science, simila