Dxc Technology
SapBasisDeliveryLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Sap Basis Delivery Lead at Dxc Technology. Skills: SAP Basis, Technical Leadership, Operational Coordination, Incident Management, Client Facing. Lead and coordinate daily SAP Basis operational activities. Ensure service continuity and stability in SAP environments”
Industry & Context.
Problem-solving; Root cause analysis
What They're Looking For.
Must Have
4 to 5 years of experience in SAP Basis administration and support, Proven experience in technical leadership and operational coordination of SAP teams, Solid knowledge in SAP ECC, Solid knowledge in SAP Focused Run (FRUN), Solid knowledge in SAP Basis operation and monitoring, Experience managing enterprise SAP environments, Experience in handling critical incidents and escalations, Knowledge in SLA management and operational governance models, Experience working directly with clients (client-facing), Conversational English level, Excellent communication and coordination skills
Nice to Have
Experience in enterprise or multinational environments, Knowledge of SAP monitoring and observability tools, Experience presenting operational KPIs and executive reports, Experience coordinating activities with SAP Vendor
What You'll Do.
Lead and coordinate daily SAP Basis operational activities
Ensure service continuity and stability in SAP environments
Manage critical incidents
and root cause analysis
Conduct operational and service review meetings with the client
Present operational KPIs
Coordinate activities with SAP
and other technical teams
Ensure compliance with SLAs and service quality standards
Provide technical leadership and guidance to the SAP Basis support team
Support continuous improvement initiatives and operational governance
Maintain effective communication with technical teams and client stakeholders
Proactively identify operational risks and service deviations
How You'll Work.
Team & Collaboration
Coordinate activities with SAP, infrastructure, communications, and other technical teams; Maintain communication with technical teams and client stakeholders; Provide technical leadership and guidance to the SAP Basis support team; Coordinate multidisciplinary teams
Communication Scope
Excellent communication and coordination skills; Excellent verbal and written communication; Maintain communication effective with technical teams and client stakeholders
Full Job Description
**Job Description:** DXC Technology ayuda a compañías globales a operar sus sistemas y operaciones de misión crítica mientras moderniza TI, optimiza arquitecturas de datos y asegura escalabilidad y seguridad en entornos de nube pública, privada e híbrida. Las empresas más grandes del mundo y organizaciones del sector público confían en DXC para implementar servicios que impulsan nuevos niveles de desempeño, competitividad y experiencia del cliente en sus entornos de TI. Con más de 125,000 colaboradores en más de 70 países, DXC ofrece tecnologías transformadoras que garantizan el éxito, la seguridad y el bienestar de las empresas y las personas. Para más información visita **DXC.com**. ## **Acerca del equipo / Offering – Modern Workplace** Los servicios de **DXC Modern Workplace** permiten que los empleados de nuestros clientes encuentren, comprendan y se relacionen fácilmente con TI y con sus colegas en cualquier momento, lugar y dispositivo. Impulsamos una experiencia personalizada que permite trabajar de forma fluida y segura, mejorando la productividad y la colaboración en toda la organización. ## **Acerca del Rol** El **Sap Basis Delivery Lead** es responsable de liderar las actividades operativas de SAP Basis, asegurando la continuidad del servicio, la gobernanza operativa y una sólida relación con el cliente. Este rol funge como el principal punto técnico de contacto, coordinando equipos multidisciplinarios, gestionando incidentes críticos y asegurando la calidad del servicio en ambientes SAP empresariales. ## **Responsabilidades Principales** * Liderar y coordinar las actividades operativas diarias de **SAP Basis**. * Asegurar la continuidad y estabilidad del servicio en los ambientes SAP. * Gestionar **incidentes críticos** , escalaciones y análisis de causa raíz. * Conducir juntas operativas y de revisión del servicio con el cliente. * Presentar **KPIs operativos** , estatus del servicio, riesgos y planes de acción. * Coordinar actividades con **SAP** , inf
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