PwC Ireland
SAPAMSServiceDeliveryManager
“SAP AMS Service Delivery Manager at PwC Ireland. Skills: SAP AMS, Service delivery, Client relationship management. Manage managed services engagements. Develop collaborative relationships”
What You'll Achieve.
Meet or exceed client expectations; Ensure services meet SLAs; Ensure SLAs are met; Ensure SLAs are exceeded
Industry & Context.
Diagnose issues; Resolve challenges; Translate data into insights
Available for Work Visa Sponsorship
What They're Looking For.
Must Have
10+ years experience, Significant experience in SAP AMS, Experience managing service delivery, Experience in complex global delivery models, Experience managing service reporting, Experience managing SLA management, Experience managing service governance, Relationship management skills, People leader background, Experience developing high performance teams, Experience driving operational excellence, Experience driving high-quality standards, Curious and analytical mindset, Ability to translate data into insights
Nice to Have
Degree qualified, Relevant service delivery qualifications
What You'll Do.
Manage managed services engagements
Develop collaborative relationships
Define service reporting
Run service reporting
Monitor service reporting
Lead governance forums
Drive governance across service processes
Diagnose service delivery issues
Resolve service delivery challenges
Lead escalation management
Ensure timely resolution
Ensure effective communication
Drive continuous service improvement
Identify opportunities to enhance service efficiency
Identify opportunities to enhance service quality
Identify opportunities to enhance client value
Manage SAP AMS delivery
Prioritise functional teams
Prioritise technical teams
Support service transition
Support service mobilisation
Ensure services are delivered
Build trusted relationships
Identify opportunities to enhance services
Identify opportunities to expand services
Coach junior consultants
Mentor junior consultants
Contribute to building capability
How You'll Work.
Team & Collaboration
Delivery leads; Global network teams; 3rd party ecosystems; Client account team; Functional teams; Technical teams; Local team; Junior consultants
Communication Scope
Verbal communication; Written communication
Process & Methodology
Service delivery management
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