Parloa
Customer Experience
SAPAgentArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“SAP Agent Architect at Parloa. Skills: SAP integration, conversational AI, agent design, prompt engineering, LLM workflow design. transform customer service with AI agents in enterprise SAP environments. support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints”
What You'll Achieve.
make every customer conversation feel effortless; customer support is no longer transactions, but meaningful exchanges; work reliably with SAP data, processes, and integration constraints; make that path buildable, testable, and production-grade; deliver end-to-end enterprise solutions; reliable connectivity; correct data contracts; agent behavior that holds up in production
Industry & Context.
Identify and solve blockers; debugging integration paths; validation of integration paths; tightening integration paths
What They're Looking For.
Must Have
4+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development for implementation settings, Demonstrable SAP integration experience in live enterprise delivery contexts, Solid understanding of SAP APIs and data access patterns across one or more relevant surfaces: OData v2/v4, REST/SOAP, and authentication patterns including OAuth2 and SAP IAS/XSUAA, prompt engineering and LLM workflow design skills, Analytical and structured communicator, Proficiency with JSON/XML, API testing tools (e. g. Postman), and reading enterprise API documentation
Nice to Have
Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles, Familiarity with cloud landing zones commonly paired with SAP integrations (e. g. , Microsoft Azure), Kubernetes concepts, and/or TypeScript/Node. js tooling for integration-heavy delivery, Git-based collaboration and CI/CD exposure
What You'll Do.
transform customer service with AI agents in enterprise SAP environments
support implementations where Parloa’s conversational AI platform must work reliably with SAP data
and integration constraints
and refine conversational solutions and agent workflows that depend on SAP-backed use cases
ensure the integration layer between Parloa and SAP is reflected accurately in agent behavior
Scope and implement AI Agent deployments
providing strategic advice and execution support to customers and partners
Leverage your knowledge of LLMs to analyze customer requirements and design precise prompts
Simplify complex workflows and processes into digestible conversational components
Fine-tune conversational flows and voice output
Build and configure integrations between customers’ systems and Parloa’s platform
Collaborate with Forward Deployed Engineers on complex or custom integration scenarios
Identify and solve blockers
Apply structured testing approaches to validate AI agent behaviour
Document best practices
and product capabilities
How You'll Work.
Team & Collaboration
partner with Forward Deployed Engineering and customer SAP teams; Collaborate with Forward Deployed Engineers on complex or custom integration scenarios; Identify and solve blockers together with other departments at Parloa (e. g. , Product, Forward Deployed Engineering or Sales); coordination with customer SAP teams and SAP partner engineers; work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes; escalating to deeper platform engineering when the problem crosses into core product/runtime ownership
Communication Scope
customer-facing role; analytical and structured communicator; explicit trade-offs; decisions; next stakeholder and milestone discipline; Document best practices, how-to guides, and product capabilities for internal and external audiences
Process & Methodology
stakeholder discipline, milestone discipline
Full Job Description
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. Areas of Ownership: Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners with a focus on programs where SAP-backed systems and processes are in scope (for example SAP Service Cloud / CRM, and related enterprise SAP landscapes) Leverage your knowledge of LLMs (e.g., embeddings) t
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