Company
Salon&SpaLeader
Neural analysis suggests this role is
optimal for Manager candidates.
“Salon & Spa Leader. Skills: Sales, Revenue generation, Client relationships, Deal closure. Lead Spa and Salon services and retail staff. Promote and provide sales, services, and products”
What You'll Achieve.
Exceed customer expectations; Drive revenue; Ensure excellent customer service; Ensure high team member retention
What They're Looking For.
Must Have
1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership, Experience with Microsoft Office, Spa Manager Certification, Appropriate State/County/City Licenses
Nice to Have
Experience in administrative or operational and computer skills
What You'll Do.
Lead Spa and Salon services and retail staff
Promote and provide sales
Exceed customer expectations
Oversee department operations
Oversee financial levels
Ensure excellent customer service
Provide overall direction for team members
Provide coordination for team members
Provide supervision for team members
Provide leadership for the department
Fulfill Life Time's mission statement
Provide weekly coaching sessions
Provide monthly coaching sessions
Build professional relationships
Ensure high team member retention
Monitor LifeSpa profit and loss statement
Make necessary adjustments based on budgetary guidelines
Develop relationships with members
Connect members on services and products
Educate members on services and products
Work the coordinator desk
Provide in-the-moment coaching
Provide business building best practices
How You'll Work.
Team & Collaboration
Team member retention
Communication Scope
Customer service; Communication skills
Full Job Description
**_Position Summary_** The Spa Manager leads the Spa and Salon services and retail staff in the promoting and providing of sales, services, and products that exceed customer expectations. They drive revenue and oversee the department’s operations, financial levels, and ensures excellent customer service. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. They also provide leadership for the department in the fulfillment of Life Time's mission statement. **_Job Duties and Responsibilities_** * Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention * Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines * Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products * Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business building best practices with the team ** _Position Requirements_** * High School Diploma or GED * 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership * Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint * Spa Manager Certification * Appropriate State/County/City Licenses, as required by law ** _Preferred Requirements_** * Experience in administrative or operational and computer skills Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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