Tietoevry
Information Technology And Services
SalesforceSupportEngineer-TietoTechConsulting(m/f/d)
Neural analysis suggests this role is
optimal for mid candidates.
“Salesforce Support Engineer - Tieto Tech Consulting (m/f/d) at Tietoevry. Skills: Salesforce development, Salesforce configuration, Salesforce administration, Salesforce Field Service, Salesforce APIs, Lightning Web Components (LWC), DevOps principles, CI/CD practices, Agile methodologies, ServiceMax functionality, JIRA, ServiceNow. Develop, test, and maintain Salesforce solutions, integrations, and data migration components. Support Salesforce administration, configuration, and daily platform o”
What You'll Achieve.
deliver reliable and scalable solutions; ensure platform reliability and security
Industry & Context.
problem-solving and troubleshooting skills; attention to detail
What They're Looking For.
Must Have
3+ years of experience with Salesforce development, configuration, or administration, 2+ years of experience with Salesforce Field Service solutions, Experience building integrations between Salesforce and ERP or enterprise systems, Hands-on experience with Salesforce APIs (REST, SOAP, Metadata APIs, etc. ), Proficiency in Lightning Web Components (LWC) development, Good understanding of DevOps principles, CI/CD practices, and Agile methodologies, Experience with ServiceMax functionality, including Service Flow Manager, Dispatch Processes, Service Contracts, Entitlements, Invoicing, Installed Products, or Go App, Experience with tools such as JIRA, ServiceNow, or similar platforms, problem-solving and troubleshooting skills with attention to detail, Excellent communication skills and fluent English
Nice to Have
Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer
What You'll Do.
and maintain Salesforce solutions
and data migration components
Support Salesforce administration
and daily platform operations
Troubleshoot technical issues
and provide application support
Maintain and improve CI/CD pipelines and DevOps processes
and performance optimization to ensure platform reliability and security
Monitor platform performance and proactively address issues and risks
Recommend improvements to existing processes
How You'll Work.
Team & Collaboration
working closely with cross-functional teams and business stakeholders; Collaborate with cross-functional teams on system enhancements, deployments, and new features; Participate in requirements analysis and contribute to solution improvements
Communication Scope
Excellent communication skills; fluent English
Full Job Description
A part of global technology organization Tieto, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides its people with the opportunity to work on impactful, global projects for recognizable brands. We are looking for a Salesforce Support Engineer to join a collaborative Agile/DevOps environment and support the development, maintenance, and optimization of Salesforce solutions. The role combines hands-on development, platform support, integrations, and troubleshooting, while working closely with cross-functional teams and business stakeholders to deliver reliable and scalable solutions. Key Responsibilities * Develop, test, and maintain Salesforce solutions, integrations, and data migration components * Support Salesforce administration, configuration, and daily platform operations * Troubleshoot technical issues, manage incidents, and provide application support * Maintain and improve CI/CD pipelines and DevOps processes * Perform testing, validation, and performance optimization to ensure platform reliability and security * Collaborate with cross-functional teams on system enhancements, deployments, and new features * Participate in requirements analysis and contribute to solution improvements * Create and maintain technical documentation and support materials * Monitor platform performance and proactively address issues and risks * Recommend improvements to existing processes, integrations, and configurations Required Experience & Qualifications * 3+ years of experience with Salesforce development, configuration, or administration * 2+ years of experience with Salesforce Field Service solutions * Experience building integrations between Salesforce
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