Cambria
Manufacturing
SalesforceSupportAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Salesforce Support Associate at Cambria. Skills: Salesforce support, Data integrity, CRM maintenance. Act as first point of support. Perform regular data audits”
Industry & Context.
Problem solve; Data integrity issues; Report data issues; Flow trigger issues
May need to bend, May need to reach, May need to walk, May need to stoop, Travel between local locations
What They're Looking For.
Must Have
Salesforce prior experience as a user, A solid understanding of the Salesforce data model, Ability to explain technical concepts to non-technical users
Nice to Have
Salesforce Certified Administrator mentorship
What You'll Do.
Act as first point of support
Perform regular data audits
Perform de-duplication tasks
Assist in creating basic requirements
Maintain basic reports
Maintain custom reports
Create summary formulas
Maintain up-to-date documentation
Document internal processes
Document training materials
Document system changes
Ensure custom field descriptions
Ensure custom field help text
Update picklist value mapping
Standardize field labeling
Archive old process maps
Archive old "How-To" guides
Ensure correct version control
Identify gaps in documentation
Tag knowledge articles
Update knowledge articles
Check prompt template data
Ensure correct fields are pulled
Ensure AI agent field mapping
Ensure AI agent fields are populated
Assist in User Acceptance Testing
Create internal Cambria trails
Update internal Cambria trails
Build learning modules
How You'll Work.
Team & Collaboration
Support senior administrators; Support sales and marketing teams; Work with managers; Work with AI agents; Sales team training
Communication Scope
Verbal communication; Written communication
Full Job Description
_**Job Description:**_ Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This is an entry-level role designed for someone who is passionate about learning how to create efficiencies in our Salesforce SaaS technology systems. We are looking to train-up a new team member who will help maintain a clean, efficient, and high-performing CRM environment, also while supporting the field sales and earning mentorship from your senior Salesforce Certified Administrators. If you've had Salesforce prior experience as a user and are interested in learning more about the platform from a technical standpoint, this is the perfect job for you! In this role, you won't just be clicking buttons; you’ll be the backbone of learning Salesforce data integrity, supporting senior administrators in building solutions that empower our sales and marketing teams on the platform. This is an entry level role that includes repetitive tasks under the supervision of senior admins, which will provide the foundational learnings to become a Salesforce Certified Administrator. ****Essential Duties & Responsibilities:**** * **User Support:** Act as the first point of support contact for basic user inquiries, password resets, and navigation assistance. * **Data Stewardship:****** Perform regular data audits, de-duplication tasks, and mass uploads using Data Loader or similar tools. * **System Maintenance:****** Assist in creating basic requirements in Jira and creating user stories for SF Administrators to update basic fields, page layouts, and picklists based on evolving business needs. * **Custom Reporting Requests:****** Build and maintain basic and custom reports and dashboards to help stakeholders visualize key performance indicators (KPIs). Learn and master how to create summary formulas. * **Standard Operations Process (SOP) Documentation:** Maintain up-to-date documentation on internal processes, training materials, and syst
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