SalesforceProcessAnalyst

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.   We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.   And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year. About the Salesforce Analyst role role… Salesforce Process Analyst will help different parts of the businesses in their operational activities by solving cases associated with the Salesforce platform. Focus will primarily be on the data and business process related Salesforce cases and low complex admin activities on the platform.   What you’ll do… - Manage support queue and close tickets within designated SLA - Be responsible for actioning tickets related to data and/or meta-data fixes - Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users - Update the tickets with the appropriate comments, emails and status - Develop and maintain process guides and manuals as required - Daily administration and support of SiteMinders’ Salesforce instance including but not limited to Opportunity and Accoun