SalesforceMarketingCloudFunctionalAnalyst

## Overview: * **Full-time** * **Continuing position** * **Salary Professional HEW8 + 17% Superannuation and Flexible Working Arrangements** * **Based at the Melbourne CBD campus, and hybrid ways of working** **About You** We are looking for a Salesforce Marketing Cloud Functional Analyst who can bridge technical capability with business impact and thrive in a collaborative, delivery-focused environment. This role sits in Information Technology and Services and plays a key role in supporting and optimising Salesforce Marketing Cloud Engagement for RMIT Online. You’ll work closely with campaign specialists, developers, stakeholders and the broader Salesforce team to deliver scalable, high-quality marketing automation solutions that improve engagement and customer experience. This role will suit someone who combines strong functional analysis capability with practical Salesforce Marketing Cloud knowledge and a team-first mindset. We’re particularly interested in candidates who bring: * Experience working with Salesforce Marketing Cloud Engagement or similar marketing automation platforms * Awareness and understanding of the broader Salesforce ecosystem * Strong documentation capability, including business requirements, process mapping and technical documentation * The ability to translate business requirements into scalable technical solutions * Strong stakeholder engagement and communication skills * A collaborative approach and positive team fit * Curiosity, adaptability and a willingness to continuously learn **Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.** **About the Portfolio** The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. The Portfolio incorporates the following business units: Enabling Services Reform (ESR), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Proc