KeyBank
Banking
SalesforceCommercialServicing&OnboardingTechLead
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optimal for Lead candidates.
“Salesforce Commercial Servicing & Onboarding Tech Lead at KeyBank”
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Full Job Description
**Location:** 4910 Tiedeman Road, Brooklyn Ohio **Location:** **Mobile** \- In office 2 days a week. ## ## Position Summary KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations. This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature. ## About KeyBank KeyBank is one of the nation's largest bank-based financial services companies, providing investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies across the United States. ## About the Role The Salesforce Commercial Servicing & Onboarding Tech Lead will: * Provide hands-on technical leadership for Commercial onboarding and servicing delivery squads * Own technical design, architecture, and code quality for Service Cloud and Experience Cloud solutions * Lead engineering discussions, drive design reviews, and set technical standards * Partner with business stakeholders to translate requirements into scalable technical solutions * Reduce contractor dependency by building sustainable internal technical capability and expertise * Mentor engineers and foster a culture of technical excellence and continuous improvement * Grow into formal team leadership responsibility as the team and portfolio expand ## ##
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