Trustpilot
SaaS
SalesforceBusinessAnalyst
“Salesforce Business Analyst at Trustpilot. Skills: Salesforce Business Analysis, Requirements Management, Stakeholder Management, Agile Methodologies. Ownership of the analysis and requirements workstream on Salesforce projects. Managing work across the full product lifecycle (requirements, design, build, test, deployment)”
What You'll Achieve.
Ensuring that projects are well-defined; Ensuring that requirements are clear and validated; Ensuring that delivery stays grounded in genuine business need; Ensuring that what gets built actually solves the right problem; Deliver reports and dashboards that give stakeholders actionable insight
Industry & Context.
Exceptional analytical and problem-solving skills; Ability to translate complex requirements into user-friendly solutions; Dig into business problems, not just business requests; Challenge assumptions, ask why, and make sure the solution being built actually addresses the underlying need; Break down complex business requirements; Identify scope ambiguity, blockers, requirement conflicts, and delivery risks early
What They're Looking For.
Must Have
Minimum of 5 years of experience as a Business Analyst, Proven track record of successfully managing Salesforce projects, Understanding of Agile methodologies, Experience working in Scrum or Kanban environments, Exceptional knowledge of JIRA ticketing methodologies and processes, Exceptional analytical and problem-solving skills, Ability to translate complex requirements into user-friendly solutions, Excellent communication and collaboration skills, Ability to engage and influence stakeholders at all levels, Familiarity with software development life cycle (SDLC), Experience working with development teams
Nice to Have
Salesforce Administrator certification, Salesforce Business Analyst certification, Agile Certification, Experience in the SaaS industry, Knowledge of customer review platforms
What You'll Do.
Ownership of the analysis and requirements workstream on Salesforce projects
Managing work across the full product lifecycle (requirements
Identifying scope ambiguity
requirement conflicts
Acting as a functional subject matter expert on Salesforce platform capabilities
Identifying opportunities for innovation and improvement across the platform
Maintaining a working understanding of GTM business domains and processes
Digging into business problems
Breaking down complex business requirements into clear
actionable technical requirements
Translating technical constraints and trade-offs back into business language
Conducting analysis of existing business processes
proactive relationships with stakeholders
Facilitating requirements workshops
stakeholder interviews
Producing well-structured user stories
and AS-IS / TO-BE documentation
Serving as the bridge between business users and the development team
Contributing to data governance standards across the Salesforce platform
Designing and delivering reports and dashboards
Monitoring data quality
Maintaining and grooming the backlog
Validating that solutions in development meet agreed requirements
Coordinating and supporting UAT
Contributing to sprint ceremonies
How You'll Work.
Team & Collaboration
Embedded in GTM Technology projects and initiatives; Active participant in the project lifecycle; Engaging directly with stakeholders; Working alongside developers and administrators; Serving as the bridge between business users and the development team; Ensuring shared understanding throughout delivery; Contributing to sprint ceremonies
Communication Scope
Excellent communication and collaboration skills; Ability to engage and influence stakeholders at all levels; Translating technical constraints and trade-offs back into language business stakeholders can engage with; Facilitating requirements workshops, stakeholder interviews, and walkthroughs; Producing unambiguous and accessible documentation; Ensuring shared understanding throughout delivery; Managing difficult conversations
Process & Methodology
Managing work across the full product lifecycle, Prioritizing clarity over comprehensiveness, Identifying and escalating risks, Managing scope ambiguity, Backlog grooming, Sprint planning
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