Trustpilot
Consumer Review Platform
SalesforceBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Salesforce Business Analyst at Trustpilot. Skills: Salesforce Business Analysis, Requirements Management, Stakeholder Engagement. Ownership of the analysis and requirements workstream on Salesforce projects. Managing work across the full product lifecycle (requirements, design, build, test, deployment)”
What You'll Achieve.
Ensuring that projects are well-defined; Ensuring that requirements are clear and validated; Ensuring that delivery stays grounded in genuine business need; Ensuring that what gets built actually solves the right problem; Deliver clear, actionable technical requirements; Provide actionable insight through reports and dashboards; Ensure accuracy, completeness, and consistency of data
Industry & Context.
Exceptional analytical and problem-solving skills; Ability to translate complex requirements into user-friendly solutions; Dig into business problems, not just business requests; Challenge assumptions, ask why; Make sure the solution being built actually addresses the underlying need; Break down complex business requirements into clear, actionable technical requirements; Conduct analysis of existing business processes to identify gaps, pain points, and optimisation opportunities
What They're Looking For.
Must Have
Minimum of 5 years of experience as a Business Analyst, Proven track record of successfully managing Salesforce projects, Understanding of Agile methodologies, Experience working in Scrum or Kanban environments, Exceptional knowledge of JIRA ticketing methodologies and processes, Exceptional analytical and problem-solving skills, Ability to translate complex requirements into user-friendly solutions, Excellent communication and collaboration skills, Ability to engage and influence stakeholders at all levels, Familiarity with software development life cycle (SDLC), Experience working with development teams
Nice to Have
Salesforce experience, Agile Certification, Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst), Experience in the SaaS industry, Knowledge of customer review platforms
What You'll Do.
Ownership of the analysis and requirements workstream on Salesforce projects
Managing work across the full product lifecycle (requirements
Identifying scope ambiguity
requirement conflicts
Acting as a functional subject matter expert on Salesforce platform capabilities
Identifying opportunities for innovation and improvement across the platform
Maintaining a working understanding of GTM business domains and processes
Digging into business problems
Challenging assumptions
Breaking down complex business requirements into clear
actionable technical requirements
Translating technical constraints and trade-offs
Conducting analysis of existing business processes
Contributing to data governance standards
Designing and delivering reports and dashboards
Monitoring data quality
Maintaining and grooming the backlog
Validating solutions in development
Coordinating and supporting UAT
Contributing to sprint ceremonies
How You'll Work.
Team & Collaboration
Embedded in GTM Technology projects; Working with developers and administrators; Collaborating with stakeholders across Sales, Service, Marketing, Commercial, and IT; Serving as the bridge between business users and the development team; Working alongside developers and administrators; Contributing to sprint ceremonies
Communication Scope
Excellent communication and collaboration skills; Engaging and influencing stakeholders at all levels; Translating technical constraints and trade-offs back into language business stakeholders can engage with; Facilitating requirements workshops, stakeholder interviews, and walkthroughs; Producing well-structured user stories, epics, acceptance criteria, process maps, and AS-IS / TO-BE documentation; Ensuring shared understanding throughout delivery; Managing difficult conversations when priorities collide
Process & Methodology
Managing work across the full product lifecycle, Prioritizing clarity over comprehensiveness, Escalating risks, Managing backlog, Coordinating UAT
Full Job Description
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Salesforce Business Analyst, you will be embedded in GTM Technology projects and initiatives, taking ownership of the analysis and requirements workstream within them. This role is responsible for ensuring that projects are well-defined, that requirements are clear and validated, and that delivery stays grounded in genuine business need. A BA does not just gather requirements in isolation; they are an active participant in the project lifecycle, owning their workstream from kick-off through to delivery and taking responsibility for ensuring that what gets built actually solves the right problem. What you’ll be doing Ownership & Delivery Take ownership of the analysis and requirements workstream on Salesforce projects and initiatives, driving it forward from kick-off through to delivery — you understand the shape of the project, identify what needs to happen next, and make it happen rather than waiting to be handed tasks Manage your work across the full product lifecycle — requirements, design, build, test, and deployment — staying actively engaged at every stage rather than handing off and stepping back Prioritise clarity over comprehensiveness — know when a requirement is good enough to build from Identify scope ambiguity, blockers, requirement conflicts, and delivery risks early and escalate them before they become sprint problems Salesforce & Business Domain Expertise Act as a functional subject matter expert on Salesforce platform capabilities — enough to assess feasibility, challenge developer estimates intelligently, and write accurate acceptance criteria Identify opportunities for innovation and improvement across the platform
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