Guidehouse
SalesforceBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Salesforce Business Analyst at Guidehouse. Skills: Salesforce, Production Support, Enhancement Requests. Analyze Salesforce production issues. Triage and prioritize incidents”
Industry & Context.
Root cause analysis; Issue analysis
Up to 25% travel, None clearance required
What They're Looking For.
Must Have
Bachelor's degree, 3 years of professional experience, U. S. Citizenship, Ability to commute to San Antonio office, Ability to undergo background check, Salesforce core functionality experience
Nice to Have
Experience with declarative automation, Analytical skills, Experience in break/fix environments, Ability to document business processes, Communication skills, Experience supporting public-sector Salesforce, Familiarity with Salesforce integrations, Experience working in Agile models, Prior experience supporting government clients
What You'll Do.
Analyze Salesforce production issues
Triage and prioritize incidents
Perform root cause analysis
Document issues clearly
Support incident resolution
Communicate status updates
Elicit enhancement requests
Translate requests into user stories
Partner with Developers and Administrators
Support UAT and functional validation
Assist in maintaining backlog
Ensure changes adhere to standards
Identify opportunities to reduce issues
Support review of Salesforce releases
How You'll Work.
Team & Collaboration
Coordination with stakeholders; Partner with Developers; Partner with Administrators
Communication Scope
Translate between audiences
Process & Methodology
Release management, Agile delivery models
Full Job Description
**_Job Family_ :** SAAS/PAAS/Cloud Consulting, Software Development & Support ** _Travel Required_ :** Up to 25% **_Clearance Required_ :** None ** _What You Will Do_ :** Break/Fix (Production Support) * Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents. * Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency. * Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues. * Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes. * Support incident resolution by validating fixes in lower environments and confirming successful remediation in production. * Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle. Enhancements (Backlog Support) * Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design. * Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for development and configuration. * Partner with Salesforce Developers and Administrators to refine scope, validate feasibility, and align enhancements to existing platform patterns. * Support UAT and functional validation by executing test scenarios, documenting results, and confirming enhancements meet acceptance criteria. * Assist in maintaining and grooming a small enhancement backlog, balancing new requests against operational priorities. Production Stability and Governance * Ensure changes adhere to established change control, release management, and auditability standards, especially in public-sector or regulated en
Applying for this Salesforce Business Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Guidehouse?
Real rants from real employees. Read before you apply.