Guidehouse
SAAS/PAAS/Cloud Application Development
SalesforceBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Salesforce Business Analyst at Guidehouse. Skills: Salesforce Business Analyst, production support, incident management, enhancement requests, requirements gathering, Salesforce core functionality. Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents. Triage and prioritize incidents in coordination with stakeholders and technical team members based on severi”
What You'll Achieve.
ensuring production issues are resolved efficiently; enhancements are delivered with clarity and minimal disruption to users; reduce recurring issues and technical debt
Industry & Context.
incident triage; root-cause analysis; solution validation; Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues; analytical skills for data review, reporting, and issue analysis; analyzing integration-related issues
Ability to Obtain Secret, Ability to commute to or work from the San Antonio Guidehouse office, Ability to obtain and maintain a Federal or DoD SECRET security clearance (active clearance preferred), U. S. Citizenship is required, Travel Required: None
What They're Looking For.
Must Have
Bachelor's degree, Minimum of 4 years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role supporting production Salesforce orgs, U. S. Citizenship is required, Ability to commute to or work from the San Antonio Guidehouse office, Ability to obtain and maintain a Federal or DoD SECRET security clearance (active clearance preferred), experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications)
Nice to Have
Experience with declarative automation such as Flow, validation rules, and approval processes, analytical skills for data review, reporting, and issue analysis, Demonstrated experience working in break/fix or managed services environments, including ticket-based support, Ability to clearly document business processes, requirements, and functional designs, communication skills with the ability to translate between technical and non-technical audiences, Experience supporting public-sector Salesforce implementations or regulated environments, Familiarity with Salesforce integrations and the ability to analyze integration-related issues (no development required), Salesforce Business Analyst, Administrator, or Advanced Administrator certification, Experience working in Agile or hybrid-Agile delivery models, Prior experience supporting government clients, audits, or compliance-driven programs
What You'll Do.
Serve as the first line of analysis for Salesforce production issues
including user-reported defects
and integration-related incidents
Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity
Perform root cause analysis (RCA) by reviewing data
and user workflows to identify the underlying cause of issues
Document issues clearly
including problem statements
impacted users or processes
and recommended fixes
Support incident resolution by validating fixes in lower environments and confirming successful remediation in production
Communicate status updates
and resolution summaries to business and technical stakeholders throughout the incident lifecycle
Elicit and clarify enhancement requests from business users
focusing on incremental improvements rather than net-new platform design
Translate enhancement requests into clear user stories
and functional requirements suitable for development and configuration
Partner with Salesforce Developers and Administrators to refine scope
and align enhancements to existing platform patterns
Support UAT and functional validation by executing test scenarios
and confirming enhancements meet acceptance criteria
Assist in maintaining and grooming a small enhancement backlog
balancing new requests against operational priorities
Ensure changes adhere to established change control
and auditability standards
especially in public-sector or regulated environments
Help identify opportunities to reduce recurring issues and technical debt through clearer requirements
and process improvements
Support periodic review of Salesforce seasonal releases by helping assess potential business impacts and recommended mitigations
How You'll Work.
Team & Collaboration
coordination with stakeholders and technical team members; Partner with Salesforce Developers and Administrators; communicate status updates, impacts, and resolution summaries to business and technical stakeholders
Communication Scope
communicate status updates, impacts, and resolution summaries to business and technical stakeholders; ability to translate between technical and non-technical audiences
Process & Methodology
balancing urgent issue resolution with a steady flow of enhancement requests, maintaining and grooming a small enhancement backlog, balancing new requests against operational priorities
Full Job Description
**_Job Family_ :** SAAS/PAAS/Cloud Application Development ** _Travel Required_ :** None ** _Clearance Required_ :** Ability to Obtain Secret Guidehouse is seeking a Salesforce Business Analyst to support break/fix operations and incremental enhancements for an existing Salesforce org. This role focuses on incident triage, root-cause analysis, requirements clarification, and solution validation, ensuring production issues are resolved efficiently and enhancements are delivered with clarity and minimal disruption to users. The ideal candidate is comfortable working in a production support environment, balancing urgent issue resolution with a steady flow of enhancement requests, and acting as the bridge between business users and technical delivery teams. ## **_What You Will Do_ :** Break/Fix (Production Support) * Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents. * Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency. * Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues. * Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes. * Support incident resolution by validating fixes in lower environments and confirming successful remediation in production. * Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle. Enhancements (Backlog Support) * Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design. * Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for develo
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