Guidehouse
SalesforceBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Salesforce Business Analyst at Guidehouse. Skills: Salesforce, Production support, Requirements analysis. Serve as first line of analysis for Salesforce. Triage and prioritize incidents”
What You'll Achieve.
Production issues resolved efficiently; Enhancements delivered with clarity; Minimal disruption to users
Industry & Context.
Root cause analysis; Issue analysis; Troubleshooting
Up to 10% travel, Ability to Obtain Secret clearance, Ability to commute to San Antonio office, U. S. Citizenship required
What They're Looking For.
Must Have
Bachelor's degree, TWO (2) years' experience as a Salesforce Business Analyst, U. S. Citizenship, Ability to obtain and maintain a Federal or DoD SECRET security clearance, experience with Salesforce core functionality
Nice to Have
Experience with declarative automation, analytical skills for data review, Demonstrated experience working in break/fix, Ability to clearly document business processes, communication skills with the ability to translate, Experience supporting public-sector Salesforce implementations, Familiarity with Salesforce integrations, Salesforce Business Analyst certification, Salesforce Administrator certification, Salesforce Advanced Administrator certification, Experience working in Agile or hybrid-Agile delivery models, Prior experience supporting government clients
What You'll Do.
Serve as first line of analysis for Salesforce
Triage and prioritize incidents
Perform root cause analysis
Document issues clearly
Support incident resolution
Communicate status updates
Elicit and clarify enhancement requests
Translate enhancement requests into user stories
Partner with Salesforce Developers and Administrators
Support UAT and functional validation
Assist in maintaining and grooming enhancement backlog
Ensure changes adhere to standards
Help identify opportunities to reduce recurring issues
Support periodic review of Salesforce seasonal releases
How You'll Work.
Team & Collaboration
Coordination with stakeholders; Coordination with technical team members; Partner with Developers; Partner with Administrators
Communication Scope
Communicate status updates; Translate between audiences
Process & Methodology
Release management, Agile delivery models
Full Job Description
**_Job Family_ :** SAAS/PAAS/Cloud Application Development ** _Travel Required_ :** Up to 10% **_Clearance Required_ :** Ability to Obtain Secret Guidehouse is seeking a Salesforce Business Analyst to support break/fix operations and incremental enhancements for an existing Salesforce org. This role focuses on incident triage, root-cause analysis, requirements clarification, and solution validation, ensuring production issues are resolved efficiently and enhancements are delivered with clarity and minimal disruption to users. The ideal candidate is comfortable working in a production support environment, balancing urgent issue resolution with a steady flow of enhancement requests, and acting as the bridge between business users and technical delivery teams. ## **_What You Will Do_ :** Break/Fix (Production Support) * Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents. * Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency. * Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues. * Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes. * Support incident resolution by validating fixes in lower environments and confirming successful remediation in production. * Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle. Enhancements (Backlog Support) * Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design. * Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for de
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