SalesforceBusinessAnalyst/Admin

## Accountabilities Collaborate with CRM teams and product owners to gather, refine, and document business requirements in the form of user stories Analyze business requests to identify needs, dependencies, and potential impacts across systems and processes Participate in planning, scoping, and prioritization sessions for Salesforce enhancements and change requests Translate business requirements into scalable Salesforce solutions using out-of-the-box configuration whenever possible Support continuous improvement of CRM processes, identifying opportunities for optimization and automation Work closely with developers, infrastructure teams, and support groups to resolve application issues within SLA standards Assist in testing Salesforce enhancements, new releases, and system integrations Support business process documentation and training for sales and customer service workflows Ensure alignment of solutions with Agile delivery practices and sprint-based development cycles Act as a facilitator between business and technical teams to ensure successful delivery of CRM initiatives Requirements: Bachelor’s degree in Information Systems, Business, Computer Science, or related field 5–7 years of experience in Salesforce Administration and/or Salesforce Business Analysis roles 1–2 years of experience working in Agile/Scrum environments delivering iterative solutions Strong hands-on Salesforce administration skills including flows, validation rules, approval processes, and field configuration Solid understanding of sales and customer service business processes (SFA, CRM, Customer Service) Strong ability to translate business needs into technical requirements and structured documentation Excellent communication skills, both written and verbal, with the ability to simplify complex concepts Strong analytical thinking and business process improvement capabilities Ability to manage multiple priorities in a fast-paced and dynamic environment Experience with Agile tools such as Jir