Qualysoft
Software Development
Salesforce/AgentForceDeveloper
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Salesforce/AgentForce Developer at Qualysoft. Skills: Salesforce, AgentForce, conversational AI, email automation, API integration. Design and implement conversational chat flows. Develop and optimize automated email handling solutions”
What You'll Achieve.
improve agent performance and user
Industry & Context.
Excellent problem-solving and analytical
What They're Looking For.
Must Have
hands-on experience with Salesforce, Proven experience working with, Experience building conversational AI solutions, Knowledge of email automation workflows and intelligent routing, API integration and system integration, Excellent problem-solving and analytical, Good communication and collaboration, Experience working in Agile environments
What You'll Do.
Design and implement conversational chat flows
Develop and optimize automated email handling solutions
Integrate Agentforce solutions with CRM platforms
Customize and enhance Salesforce functionalities to support automation
and improve agent performance and user
and maintainable development
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams including Product Owners, Business Analysts; Participate in Agile ceremonies; contribute to continuous improvement; great colleagues; team events and activities; Collaborative mindset
Communication Scope
Good communication and collaboration
Process & Methodology
Agile ceremonies
Full Job Description
## Description About Qualysoft · 25 years of experience in software engineering, established in Vienna, Austria · Active in Romania since 2007, with office in central Bucharest (Bd. Iancu de Hunedoara 54B) · Delivering End to End IT Consulting Services - From Team Augmentation and Dedicated Teams to Custom Software Development · We deliver scalable enterprise systems, intelligent automation frameworks, and digital transformation platforms · Cross-industry experience by sustaining global players in BSFI (Banking, financial services and insurance), Telecom,Retail & E-commerce, Energy and Utilities, Automotive, Manufacturing, Logitics, High Tech · Global Presence: Switzerland, Germany, Austria, Sweden, Hungary, Slovakia, Serbia, Romania, and Indonesia · International team of 500+ software engineers · Strategic partnerships: Microsoft Cloud Certified Partner, Tricentis Solutions Partner in Test Automation and Test Management, Creatio Exclusive Partner, Doxee Implementation Partner · Powered by cutting-edge technologies: AI, Data & Analytics, Cloud, DevOps, IoT, and Test Automation. · Project beneficiaries ranging from large-scale enterprises to startups · Stable growth and revenue increase year over year, a resilient organisation in volatile IT market conditions · Quality-first mindset, culture of innovation, and long-term client partnerships · Global and local reach – trusted by key industry players in Europe and the US ## Responsibilities Design and implement conversational chat flows using Agentforce; Develop and optimize automated email handling solutions, including:o Email classification;o Routing logic;o Automated response generation; Integrate Agentforce solutions with CRM platforms, APIs, and third-party systems; Customize and enhance Salesforce functionalities to support automation initiatives; Monitor, troubleshoot, and improve agent performance and user experience
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