Amazon.com Services LLC

Operations, IT, Support Engineering, System Planning/Administration, global communications and community impact

SalesforceAdministrator,CommunicationsandCorporateResponsibility

$94–208k Seattle, Washington, United States FULL TIME
The Brief

“Salesforce Administrator, Communications and Corporate Responsibility at Amazon.com Services LLC. Skills: Salesforce administration, System optimization, Customer adoption. Manage Salesforce.com CRM application. Maintain functional areas”

What You'll Achieve.

Increase customer adoption; Ensure customer satisfaction

Industry & Context.

Operations, IT, Support Engineering, System Planning/Administration, global communications and community impact
Problems you'll solve

Solving complex problems; Solving root causes; Analytical problem-solving

What They're Looking For.

Must Have

Salesforce Administrator certification, 3+ years experience implementing Salesforce, Experience with Lighting UI, Bachelor's degree or compensating work experience

Nice to Have

Salesforce Advanced Administrator certification, Experience implementing Pardot, Analytical problem-solving methodologies, Change management and influence ability, Program and Project Management proficiency

What You'll Do.

Manage Salesforce.com CRM application

Maintain functional areas

Support global user base

Serve as lead resolver

Complete core administrative tasks

Manage user permissions

Investigate customer issues

Collaborate with administrators and developers

Resolve technical challenges

Drive customer adoption

Ensure customer satisfaction

Deliver intuitive customer experience

How You'll Work.

Team & Collaboration

Other Salesforce administrators; Developers

Communication Scope

Translate technical concepts

Process & Methodology

Program management, Project management

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